Course Overview
The ITIL 4 Foundation certification introduces professionals to the ITIL® 4 framework. It equips candidates to evaluate IT service management (ITSM) through an end-to-end operating model that supports the creation, delivery, and continual improvement of technology-enabled products and services. ITIL remains one of the most widely recognized approaches to IT Service Management, and organizations around the world continue to rely on its internationally developed best practices.
In this updated version of ITIL, the Foundation training builds on earlier editions by offering a practical and adaptable structure that helps organizations advance their digital transformation. It presents a comprehensive IT and digital operating model that guides the delivery and operation of tech-enabled services. It also reinforces the strategic role IT teams play in shaping broader business outcomes.
To gain the ITIL 4 Foundation Certification, candidates learn how to manage modern IT-enabled services, understand common terminology, and apply key concepts to improve both individual and organizational performance. In addition, the course clarifies how the ITIL 4 service management framework has evolved to embrace contemporary technologies and new ways of working. The program includes the official PeopleCert examination, ensuring a complete certification experience.
For comprehensive insights into the full certification pathway, our ITIL 4 FAQ Page offers a detailed overview of the program’s structure.
ITIL® and The Swirl logo™ are registered trademarks of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Learning Objectives
After completing the ITIL 4 Foundation course, participants will be able to:
- Understand key service management concepts and how they enable the co-creation of value with customers and stakeholders.
- Apply the ITIL guiding principles to help organizations adopt and adapt service management effectively.
- Describe the four dimensions of service management and their role in delivering high-quality services.
- Understand the purpose, components, and functions of the ITIL Service Value System.
- Explain the activities of the Service Value Chain and how these activities connect to create value.
- Recognize essential ITIL practices, including their purpose, key terms, and relevance across the service lifecycle.
- Identify how Lean, Agile, and DevOps concepts support modern service management and drive business value.
- Understand how ITIL 4 practices preserve the strengths of previous ITIL processes while extending their applicability across the full value stream, from demand through to value realization.
Target Audience
The ITIL 4 Foundation certificate is suitable for:
- Individuals who need a clear understanding of the ITIL framework.
- Professionals who want to see how ITIL improves the quality of IT service management.
- Team members working in organizations that have adopted ITIL and aim to support ongoing service improvement.
- IT professionals, business managers, and business process owners seeking to strengthen their service management capabilities.
Exam Structure
The ITIL 4 Foundation Certification Exam is structured as follows:
- Online Proctored Exam invigilated by PeopleCert
- 40 multiple-choice questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes duration
- Closed book
Downloads and Resources
Download more information:
- ITIL® 4 Foundation (1870 downloads )
- ITIL® 4 At a glance (2485 downloads )
- ITIL® Certification Path (1066 downloads )
Additional reading:
- Article: Introduction to ITIL® 4 Key Concepts
- Article: The ITIL® Process Framework
- Case Study: ITSM Gap Assessment and Process Design
Watch one of our webinars on ITIL 4:
If your preferred date is not available, please feel free to get in touch with us.
HAROLD PRICE –
Jan was very professional and knowledgeable about the topic.
Mark Hohmann –
Is there any way to give a 6 out of 5 rating? I was introduced to this course with no knowledge on this subject and especially how it can be applied to our IT infrastructure. The course was structured in a way where you start with your most basic building blocks, then you build on top of that to solidify a strong structure.
Both, the instructor and the audience were incredibly engaging, asking great questions that could further help us understand the material, especially since there were several terminology that SEEMED very similar, but in reality are completely different. All of the material was taught in a timely manner.
When it came to the quiz material, which reflects a similar structure of the actual examination, we all silently wrote our answers, then proceeded to share our answers and thoughts in rotation on why we thought that was the answer. Regardless of whether the correct or not, Jan would not only explain why it was the correct answer after sharing our thoughts, but would also further elaborate on why the other answers were NOT correct (or in some cases, why they were not the best suited answer.)
Overall, I can’t recommend this course or instructor enough. While the amount of material felt pretty gargantuan as expected, it felt very easy to understand.
Teck Yaw Chin –
Trainer shares the additional practical knowledge in real environment giving me a better understanding
Yoon Lun Lye –
trainer provided real life scenarios to help us understand the topic. trainer did their best to make it more interesting.
YuanWah Ng –
Everything about the course is excellent, the content, the trainer, the material and the environment. Keep it up