Course Overview
The ITIL® 5 Foundation course introduces learners to the latest evolution of the world’s most widely adopted IT service management framework. Designed for professionals involved in service delivery, support, or governance, this course provides the foundational knowledge needed to thrive in modern digital service environments.
Building on the principles of ITIL 4, ITIL 5 places a stronger emphasis on value co-creation, the digital product lifecycle, and value stream optimisation. It offers a holistic, adaptable approach that helps organisations align IT services with evolving business needs in an era of digital transformation.
Through this course, you will explore the ITIL Value System, Value Chain activities, and the guiding principles that underpin sound service management decision-making — all within a practical, interactive learning environment.
ITIL® and The Swirl logo™ are registered trademarks of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Learning Objectives
By the end of this course, you will be equipped with the knowledge and confidence to apply ITIL 5 principles within your organisation.
- Understand the key concepts of digital product and service management, including definitions of core service terminology.
- Describe service relationships and their impact on value co-creation between providers and consumers.
- Explain the four dimensions of service management and their role in a balanced, holistic approach.
- Understand the components and purpose of the ITIL Value System and how governance supports value creation.
- Describe the digital product and service lifecycle and the purpose of each value chain activity.
- Apply the ITIL guiding principles to real-world organisational contexts and decision-making scenarios.
- Recognise the role and structure of ITIL management practices, including continual improvement models.
- Understand value stream mapping and its contribution to digital service value creation and optimisation.
Target Audience
This course is designed for a wide range of professionals. There are no formal prerequisites — if you’re involved in the delivery or consumption of digital services, this course is for you.
- Service & IT Professionals
- Business Professionals
- Governance & Compliance Roles
- Customers & End Users
- ITIL 4 Practitioners
Exam Structure
The ITIL® 5 Foundation exam is delivered online through the PeopleCert platform and can be taken at the learner’s convenience after completing the course. Your exam voucher is included in the course fee.
- Online Proctored Exam invigilated by PeopleCert
- 40 multiple-choice questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes duration
- Closed book
Downloads and Resources
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Amir Sehan –
What I liked most about this course was the trainer, who was very strong in delivering the material and made it very engaging. Because of that, I was very enthusiastic about attending the training and was able to understand the knowledge and material presented very well.
My suggestion is to extend the duration so the material can be delivered in greater depth.
Utami Ningsih –
I found the section on ‘Organizations and People’ in this course particularly insightful, especially regarding psychological safety and building a culture of continual learning. It’s often the most overlooked part of service management.
Overall, the course content was great. I’d just suggest adding more interactive Q&A sessions or group discussions around the complex topics.
Rudani –
Good trainer dan easy to learn with mr johnwee
Yuha Azhari Simbolon –
The instructor was very knowledgeable and the interactive sessions made the complex topics much easier to understand.
Excellent organization and delivery. I would definitely recommend this course to my colleagues.