Our services

The Experts in IT Service Management Solutions

Cybiant has been developing the IT Service Management industry for years. As the creator of the Service Automation Framework, we are internationally recognized for our ITSM thought leadership.


Process Efficiency

Cybiant is a leading provider of IT Service Management solutions, delivering high-quality services to businesses of all sizes. With a team of experienced professionals, we specialize in managing and optimizing IT services to meet the ever-changing needs of modern enterprises.

Our comprehensive suite of IT Service Management services is designed to help businesses streamline their IT operations, improve their efficiency, and reduce costs. We leverage industry-leading technologies and best practices to deliver innovative and reliable solutions that meet our clients’ unique requirements.

At Cybiant, we understand that IT Service Management is critical to the success of modern businesses. That’s why we work closely with our clients to develop tailored solutions that are aligned with their strategic objectives. Whether you need to improve service availability, enhance user experience, or reduce downtime, we have the expertise to deliver the results you need.

Contact us today to learn how our IT Service Management solutions can help your business achieve its goals

Our achievements

  • Successfully implemented IT Service Management solutions for multiple clients across different industries, resulting in improved service delivery, reduced downtime, and increased customer satisfaction.
  • Cybiant is an officially accredited training provider for industry certifications such as ITIL® and ISO 20000, demonstrating our commitment to best practices and standards in IT Service Management.

  • Cybiant authored the Service Automation Framework, the leading standard for the automated delivery of IT Services.

  • Implemented self-service portals and automation tools to enable customers to easily request and receive IT services, resulting in improved user experience and increased operational efficiency.
Case Study: Redesigning Change Management and Quality Assurance Framework for Bank Rakyat in Malaysia

Learn how Cybiant transformed ITSM at a leading Malaysian Bank

Read our Case Studies that showcase successful ITSM transformations across the globe.

Our services

Our ITSM Services

ITSM Strategy Design

Let us help you design your ITSM Strategy and ITSM Roadmap for a leading Service Management practice

ITSM Process Design and Implementation

Define or redefine your ITSM processes based on the latest standards and best practices

ITSM Process Maturity Assessment

Assess the maturity of your ITSM and ITIL processes to determine where to improve

ITSM Tool Implementation
ITSM Tool Implementation (SymphonyAI Summit)

Transform your ITSM and ITAM with SymphonyAI Summit for automated service delivery

ISO/IEC 20.000 Readiness Assessment

Understand how well your organization is prepared for the ISO/IEC 20.000 certification

IT Asset Management Assessment

An IT Asset Management Assessment provides control over your IT Assets.