Managed Services
We run it, so you don’t have to
Cybiant’s Managed Services deliver comprehensive, end-to-end operational support, optimization, and governance for your automation ecosystem. As organizations scale their use of Robotic Process Automation (RPA), Intelligent Automation, and emerging Agentic Automation capabilities, the complexity of managing these assets increases. Without ongoing attention, even the most successful automation program can suffer from downtime, reduced ROI, or operational inefficiencies.
Our service ensures that your digital workforce, from established RPA bots to adaptive, decision-making agentic solutions, operates reliably, evolves with your business needs, and consistently delivers measurable outcomes. By combining technical maintenance with strategic oversight, we help organizations turn automation from a one-time implementation project into a long-term competitive advantage.
Implementation without operations is just a very expensive demo.
uptime during business hours
Why Organizations Need This Service
Deploying automation is only the first step. The real value comes from maintaining, optimizing, and evolving your automation portfolio after implementation. Business processes, IT systems, and compliance requirements change constantly, and without proper management, bots can quickly become outdated or error-prone. Sustaining ROI requires a structured approach to:
Most internal teams aren’t set up to provide round-the-clock automation support or treat automation as a strategic, evolving asset. Cybiant bridges that gap with a dedicated managed service model built for the demands of Intelligent and Agentic Automation environments.
Service Components and Scope
Our methodology blends operational excellence with governance expertise, ensuring both day-to-day stability and long-term scalability. Our SLA-backed service model is tailored to your business criticality, offering flexibility and predictability.
- Bot Monitoring and Incident Management: 8×5 or 24×7 coverage with rapid response protocols to minimize business disruption.
- Ongoing Bot Maintenance: Regular updates, patches, and compatibility adjustments to keep automations aligned with current systems.
- Enhancements and Change Requests: SLA-governed delivery of functional improvements and workflow optimizations.
- Analytics and Reporting: Monthly performance reviews with actionable insights on uptime, exceptions, value delivered, and trends.
- Governance and Advisory: Structured intake management, change control, and prioritization frameworks, plus strategic guidance to advance toward agent-driven automation maturity.
24x7x365 Support
Trust that your bots are online and working, weekdays, nights, and holidays. With Cybiant’s Managed Services, your robots keep executing critical business processes without interruption.
Pro-Active Monitoring
Cybiant proactively manages your automations so they stay updated to the latest releases, before issues affect the business.
Related FAQs
UiPath, ServiceNow, Microsoft Power Platform, and other major RPA and automation platforms. If you’re running a mixed environment, we can support it under one managed service.
Bot monitoring, incident management, ongoing maintenance, change requests, monthly reporting, and governance advisory. Coverage can be scoped from 8×5 to full 24×7, depending on how business-critical your automations are.
No. We take over management and support for existing RPA and automation environments, even if they were built by another vendor or your internal team, following an onboarding assessment to understand the current setup.
Response times are defined in your SLA and vary by coverage tier. Critical, business-impacting failures are prioritized first under our incident management process.
Why Cybiant
We are a global automation and digital transformation partner, trusted by organizations on every continent to design, build, run, and teach intelligent automation end-to-end. We’ve saved clients over 20,000 hours through real-world RPA and agentic implementations, and we’re one of the very few UiPath Agentic Automation Fast Track Partners in the world, alongside our status as a ServiceNow Elite/Registered Implementation Partner. The Discovery Workshop puts that expertise directly to work for you, turning automation potential into a clear, prioritized roadmap.
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