• April 27, 2021

  • 16.00pm – 17.00pm


The domain of Robotic Process Automation (RPA) keeps growing. More and more enterprises are taking steps to automate back-office processes in finance, HR and IT. RPA technologies provide significant cost savings, increased accuracy of data, and more effective ways to execute the delivery of services. Although many enterprise organizations see the benefits, one question frequently remains: how to get started.

In this webinar, Jan-Willem Middelburg will guide you on your first steps in the domain of Robotic Process Automation. Jan-Willem is the author of the “Service Automation Framework” book and certification scheme and a thought leader for automation solutions in the enterprise. In this session, he will discuss the RPA capability model, and how organizations can get started with building competencies in the RPA domain.


In this 1-hour webinar you will learn the following aspects about RPA:

  1. Understand the state of RPA in the modern enterprise
  2. Recognize the difference between RPA, BPO, and Service Automation
  3. The RPA Capability Model
  4. The technical competencies required for RPA
  5. The management competencies required
  6. How other organizations have built competencies over time.

Don’t miss this change to join this information session by one of the foremost experts in the automation domain.


This course is aimed at individuals who are interested to understand the key principles of RPA.


  • 45 minutes webinar
  • 10-15 minutes Q&A


Jan-Willem Middelburg, Author of the EBDA

Jan-Willem Middelburg is the Managing Director and co-founder of Cybiant, based in Kuala Lumpur. He started Cybiant with the mission to make a more sustainable world for the Next Generation through the use of data and automation. Jan-Willem authored and co-authored numerous books, including Serious Gaming (2013), The Service Automation Framework (2017) and recently The Enterprise Big Data Framework (2018).

A pioneer and advocate for professionalisation in Automation and Big Data, he is a frequent keynote speaker and moderator at universities and technology conferences around the world. Jan-Willem holds a Bachelor’s degree in Industrial Engineering, a Master’s in Supply Chain Management from the Rotterdam School of Management, and is currently pursuing a second Master’s degree in Computer and Information Technology at the University of Pennsylvania.

If you need more info, feel free to contact us at info@cybiant.com or chat with us on our website. You may also subscribe to our newsletter for the latest updates!

Note for Disclosure: Cybiant is an official partner of UiPath and provides consulting and implementation services for UiPath products.