The Next Wave Of ITSM


If you didn’t already know, we are either interacting or enjoying the benefits of artificial intelligence (AI) solutions almost every day of our lives. Even in the professional world, automation solutions powered by AI could increase a company’s productivity by nearly 40%.

However, for many, using AI to recommend the best restaurant is one thing, but it’s another to assign and entrust AI with essential work-related tasks. In fact, many of us intend to adopt AI technology in the workplace, but we are still hesitant due to the doubts we have about the benefits and the practical implementation approach of adopting AI.

Join us in this free session as we discuss more about the topic of AI in IT service management.


In the last year, the term Service Intelligence has started to emerge. Service Intelligence joins the world of Service Management with the world of Artificial Intelligence. Can clever algorithms and smart technologies help to deliver a service experience that is above and beyond user expectations?

Is it possible to predict the service requirements of individual users or of complete corporations? And what is the effect on knowledge management in an organisation? Join Jan-Willem Middelburg as he explains how discoveries in Big Data, Machine Learning and Artificial Intelligence are reshaping the future of Service Management – the next wave of ITSM.


  • What is Service Intelligence?
  • Practical applications of service intelligence
  • The next wave of ITSM


  • 45 minutes webinar
  • 15 minutes Q&A
  • December 4, 2020

  • 10.00am – 11.00am

If you need more info, feel free to contact us at or chat with us on our website. You may also subscribe to our newsletter for the latest updates!

Leave A Comment

Receive the latest news in your email
Related articles