Service Automation Foundation
RM2,655.00 – RM4,545.00
This Service Automation Foundation training course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering.
Delivery format: Classroom, Virtual-Led & E-learning
Certification: Service Automation Foundation
Service Automation Foundation
The Service Automation Foundation (SAF) course is an introduction to the Service Automation Framework for the design and delivery of automated services. Service providers who use service automation deliver their services through a self-service portal, platform, or application directly to users.
Service Automation – the concept of delivering services through smart technology – is a rapidly growing area of interest for most organizations. Companies such as Spotify, Netflix, and Uber (who deliver 100% automated services) have proven that organizations can achieve rapid growth and gain a competitive advantage by relying on Service Automation. The core objective of Service Automation Foundation training is to teach you how to transition analog (or manual) steps of the service delivery process into automated steps.
By making this transition, service providers are able to deliver their services instantly, cost-effectively, and to a potentially bigger market. Taking the steps toward the delivery of automated services is however not straightforward. Many organizations struggle with the question of where to start or which services to automate. The Service Automation Framework was developed to provide an answer to this question.
This Service Automation training course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company.
Figure: The Service Automation Framework
The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to enhance its Services systematically. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit, and that helps you and your organization.
This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant, or work in the field of academia, the Service Automation Framework will help you to exceed user expectations consistently.
Registration
| Image | Name | Format | Dates | Price | Buy |
|---|---|---|---|---|---|
 | Service Automation Foundation | E-learning | 3 Months Access | RM2,655.00 | |
| Service Automation Foundation | Virtual | 4-6 December 2023 | RM4,005.00 | |
| Service Automation Foundation | Virtual | 11-13 December 2023 | RM4,005.00 | |
| Service Automation Foundation | Classroom | 26-27 February 2024 , Singapore | RM4,545.00 | |
| Service Automation Foundation | Classroom | 25-26 March 2024 , Kuala Lumpur | RM4,545.00 | |
| Service Automation Foundation | Virtual | 25-27 March 2024 | RM4,005.00 | |
| Service Automation Foundation | Virtual | 15-17 July 2024 | RM4,005.00 | |
| Service Automation Foundation | Classroom | 22-23 July 2024 , Kuala Lumpur | RM4,545.00 | |
| Service Automation Foundation | Classroom | 9-10 September 2024 , Singapore | RM4,545.00 | |
| Service Automation Foundation | Virtual | 9-11 September 2024 | RM4,005.00 | |
| Service Automation Foundation | Virtual | 16-18 December 2024 | RM4,005.00 |
Registration
Cybiant offers the following learning options for this course:
E-Learning – 3 months access
The Self-Paced-Online learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. The SPO option provides access for 3 months, and includes the official exam.
Virtual Training – 2×2 hours per day
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Our virtual training courses are organized in 2 x 2-hour sessions per day to accommodate some other work. Official examinations are included in the pricing.
Classroom Training – full day
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.
You can register for the course by selecting the option of your choice below:
| Image | Name | Format | Dates | Price | Buy |
|---|---|---|---|---|---|
| Service Automation Foundation | E-learning | 3 Months Access | RM2,655.00 | |
| Service Automation Foundation | Virtual | 4-6 December 2023 | RM4,005.00 | |
| Service Automation Foundation | Virtual | 11-13 December 2023 | RM4,005.00 | |
| Service Automation Foundation | Classroom | 26-27 February 2024 , Singapore | RM4,545.00 | |
| Service Automation Foundation | Classroom | 25-26 March 2024 , Kuala Lumpur | RM4,545.00 | |
| Service Automation Foundation | Virtual | 25-27 March 2024 | RM4,005.00 | |
| Service Automation Foundation | Virtual | 15-17 July 2024 | RM4,005.00 | |
| Service Automation Foundation | Classroom | 22-23 July 2024 , Kuala Lumpur | RM4,545.00 | |
| Service Automation Foundation | Classroom | 9-10 September 2024 , Singapore | RM4,545.00 | |
| Service Automation Foundation | Virtual | 9-11 September 2024 | RM4,005.00 | |
| Service Automation Foundation | Virtual | 16-18 December 2024 | RM4,005.00 |
Learning Objectives
The candidate who meets the criteria of the Service Automation Foundation Examination should at a minimum be able to recall, recognize, and demonstrate an understanding of the theories, design elements, processes, and techniques as outlined in the Service Automation Framework.
Specifically, (s)he should be able to demonstrate this understanding by being able to:
- Understand the business drivers of technology-enabled automated services in order to explain the business case for Service Automation.
- Discuss how the Service Automation Framework enables the practice of an industry that enables their autonomous users to procure, manage, and adjust services through self-service technology.
- Explain the difference and synergy between the Users, Service Design, and Technology design elements that contribute to meeting and exceeding the expectations of the user in order to create long-lasting value.
- Explain the difference between Automated Deployment, Service Delivery Automation, and Serendipity Management and describe their underlying processes.
- Outline the steps for completing a Service Automation Blueprint in order to visualize services in order to design and deliver automated services.
- Discuss the processes that underpin the delivery of automated services and how they need to be integrated into self-service portals in order to provide automated delivery.
- Explain the concept of Serendipity Management and how it impacts the User Experience (UX) of services.
Each of the learning objectives above is illustrated through a number of case studies and real-world examples.
Target Audience
This qualification is aimed at individuals who require a working knowledge of the key principles of Service Automation and who need to know the terminology used and some of the theory behind the practice. The target audience of the Service Automation Foundation Qualification therefore includes:
- Service strategists
- Process, business and strategy consultants
- Service delivery managers and designers
- Enterprise architects
- Operations managers
- Service managers
- Developers and Business analysts
Exam Details
The Service Automation Foundation Exam (by APMG-International) is structured in the following way:
- 40 questions
- 40-minute exam
- Pass Mark – 50% (20 marks)
- Closed book
- Available in English
- Paper-based & online availability
- No prerequisites
Downloads
Please find below information and resources for this course:
22 reviews for Service Automation Foundation
Unless otherwise specified, all courses include official examination
All Cybiant trainers are experts in their knowledge domain
Is your e-learning not what you expected? You get your money back.
Kok Beng Tan –
The concept of an Automation Framework is excellent as it provides a structured approach to executing automation. I hope that more people in our company can attend this course to align their thought processes. Thank you for sharing your abundance of real-life work experience. Your storytelling approach is particularly helpful as it aids in recalling and remembering these concepts.
Iffah Muhammad –
The trainer’s insightful sharing greatly enhanced my understanding. Their ability to connect theory with practical examples was enlightening and made the learning experience engaging.
Sin Tat Lee –
A simple framework that is very relatable to real-world applications. The trainer is able to explain well via real-life examples. Duration of the course is a little too short especially when including the examination. In addition, would be great if there were more examples of real ‘case studies’ in terms of the application of the framework. This framework will be very valuable especially for my upcoming project.
Frederique Huisman –
It is interactive and Jan-Willem is a very nice, enthusiastic lecturer. As my background is more towards Finance and not IT, some ”basics” were quite new to me. It would be good to have a heads-up upfront, as I did not expect it would be quite IT-driven/terminology. As a project manager, I get to see many different teams and projects. Especially in the process-driven or standardization projects, service automation would be very interesting to apply.
indra jothi –
The topic of how automation is building and the process involved, it’s an eye-opener.
TENG KEONG TAN –
Foundation materials are adequate and not too complex. It provides a good overview of the concept of what is Service Automation. Hope this will be more of a 3-day course than 2 days to allow more absorption and better understanding of the the concepts and Exam preparation. Excellent course and I will definitely encourage other colleagues to attend, allowing a better understanding of the overall concepts.
Lavakusan Ganeson –
The idea and method around Service Automation is insightful