Course Overview
The Robotic Process Automation (RPA) Foundation e-learning course offers a structured introduction to RPA concepts, technologies, and applications, highlighting how automation drives operational efficiency, accuracy, and service quality. As organizations advance their digital transformation strategies, RPA provides a critical approach to streamline workflows, reduce manual effort, and deliver measurable business results.
Through this e-learning program, participants explore core RPA principles, terminology, and benefits, learning to assess and prioritize processes for automation. The curriculum covers workflow design, bot development, and automation execution, supported by practical exercises and real-world case studies that demonstrate how industries such as finance, insurance, and IT leverage RPA to optimize operations.
By completing the course, participants acquire the skills to implement RPA solutions, maintain governance, optimize processes, and enhance efficiency while reducing costs. The program emphasizes best practices, quality standards, and structured process optimization aligned with industry frameworks.
This course follows DASCIN’s globally accredited Service Automation Framework curriculum, recognized by APMG-International, ensuring compliance with international professional learning standards. Participants are prepared for the Robotic Process Automation Foundation certification exam, with access to case studies, assessments, and a guided learning path that reinforces practical understanding and readiness for real-world application.
Learning Objectives
After completing this course, participants will gain an understanding of:
- The history of robotic process automation and its core benefits.
- The business drivers for robotic process automation.
- How RPA can help organizations reduce operational costs, whilst remain high-quality of service.
- The inter-relationship between Robotic Process Automation, Service Automation and Business Process Automation.
- The technical structure and components of RPA platforms.
- RPA workflow design methodologies and activity planning (variables, arguments, data types and collections.
- Specification of sequence and control flow in workflow design.
- Common RPA functions and techniques, including Excel automation, database automation, text extraction and email automation .
- Monitoring aspects of RPA, including logs, audit, alerts, and role management.
- RPA quality controls and exception handling of workflows.
- Automation Orchestration for managing automation tasks and actions.
- The structure and setup of RPA projects in organizations and the setup of the RPA Centre of Excellence.
- Continual improvement practices for RPA.
Target Audience
This course is designed for professionals involved in automation, digital transformation, and operational improvement. It is suitable for roles across management, operations, development, and testing, including:
- Application Developers
- Automation Architects
- Automation Engineers
- System Integrators
- Tool Providers
- Business Managers
- IT Directors
- IT Managers
- IT Team Leaders
- Product Owners
- Change Agents
- Consultants
- Scrum Masters
Exam Structure
The Robotic Process Automation Foundation Certification Exam is structured as follows:
- No prerequisite required
- 40 multiple-choice questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes duration
- Closed book
Downloads and Resources
Download more information:
Additional reading:
- Case Study: Enhancing Operational Efficiency in Banking with Robotic Process Automation (RPA) & RPA Managed Services
- Case Study: RPA Solution for a Semiconductor Equipment Manufacturer
Robert L –
GOod course! Liked the practical tips and examples.