RM1,520.00 – RM1,880.00
The ITIL 4 Foundation course and examination will teach you the fundamental basics of IT Service Management, based on the IT Infrastructure Library (ITIL) standard. ITIL has been the leading certification in IT Service Management since the 1980s.
Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: ITIL® 4 Foundation (AXELOS)
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
The ITIL 4 Foundation training expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The official examination is included in the course.
The certification can help:
After completing the ITIL 4 Foundation training course, candidates will have an understanding of the following:
The target group of the ITIL 4 Foundation certificate in IT Service Management is drawn from:
This may include but is not limited to, IT professionals, business managers and business process owners.
The ITIL 4 Foundation Exam has the following structure:
Cybiant offer the following learning options for this course:
Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.
Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.
Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:
Start time: 09:00 UTC+08
End time: 17:00 UTC+08
MALAYSIA
Level 25, 198 Menara Worldwide,
Jalan Bukit Bintang,
50450 Kuala Lumpur
SINGAPORE
Level 04-05, The Signature,
51 Changi Business Park Central 2,
6 Singapore 486066, Singapore.
SERVICE MANAGEMENT
IT ASSET MANAGEMENT
ROBOTIC PROCESS AUTOMATION
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Mohd Hafizuddin Hasnan –
The explanation related to topic that match on real working environment. Very happy that I passed the exam with high marks, so thank you Cybiant.
Pink Hung Sow –
The thing I really liked about this course is the way the trainer apply real world situations as example. If there is one thing I could improve, it would be the number of participants but it’s understandable given the current pandemic situation. Varieties of participant encourage sharing of experience and knowledge from different background.
Mukanthi Narayanan –
The content of the training were simple to understand and highlighted the key areas that we should be aware in foundation. There was a page on the syllabus that had reference to the book section. Was not able to find those sections nor any link to the book reference. Either the sections in the book reference added to the material (note at the bottom of the slide maybe) or provide a link to the actual book reference to review.
Indra Balachandran –
Trainer is engaging with audience and shared new knowledge to me. May give 1/2 revision before sit for exam and more on focused tips.
Benjamin Xu –
Cybiant provided an excellent trainer with Jan. The course was free-flowing and concise. The content was clear, as were the materials. Lunch was great too! A very positive experience. Well done to Cybiant and to Jan. I look forward to further training with you in the future.