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ITIL 4 Foundation

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ITIL 4 Foundation

RM1,520.00RM1,880.00

(5 customer reviews)

The ITIL 4 Foundation course and examination will teach you the fundamental basics of IT Service Management, based on the IT Infrastructure Library (ITIL) standard. ITIL has been the leading certification in IT Service Management since the 1980s.

Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: ITIL® 4 Foundation (AXELOS)

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Description

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL 4 Foundation training expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The official examination is included in the course.

The certification can help:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL

Learning Objectives

After completing the ITIL 4 Foundation training course, candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Target Audience

The target group of the ITIL 4 Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Exam Structure

The ITIL 4 Foundation Exam has the following structure:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.

Downloads

Download the official ITIL 4 Foundation syllabus:

5 reviews for ITIL 4 Foundation

  1. Mohd Hafizuddin Hasnan

    The explanation related to topic that match on real working environment. Very happy that I passed the exam with high marks, so thank you Cybiant.

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    Pink Hung Sow

    The thing I really liked about this course is the way the trainer apply real world situations as example. If there is one thing I could improve, it would be the number of participants but it’s understandable given the current pandemic situation. Varieties of participant encourage sharing of experience and knowledge from different background.

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    Mukanthi Narayanan

    The content of the training were simple to understand and highlighted the key areas that we should be aware in foundation. There was a page on the syllabus that had reference to the book section. Was not able to find those sections nor any link to the book reference. Either the sections in the book reference added to the material (note at the bottom of the slide maybe) or provide a link to the actual book reference to review.

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    Indra Balachandran

    Trainer is engaging with audience and shared new knowledge to me. May give 1/2 revision before sit for exam and more on focused tips.

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    Benjamin Xu

    Cybiant provided an excellent trainer with Jan. The course was free-flowing and concise. The content was clear, as were the materials. Lunch was great too! A very positive experience. Well done to Cybiant and to Jan. I look forward to further training with you in the future.

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Event Details

Cybiant offer the following learning options for this course:

Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.

Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.

Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:

Start time: 09:00 UTC+08

End time: 17:00 UTC+08

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