ITIL® 4 Foundation

ITIL® 4 Foundation

Learn from the Experts

ITIL® 4 Foundation

(115 customer reviews)


The ITIL 4 Foundation course and examination will teach you the fundamental basics of IT Service Management, based on the IT Infrastructure Library (ITIL) standard. ITIL has been the leading certification in IT Service Management since the 1980s.

Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: ITIL® 4 Foundation (AXELOS)

ITIL 4 Foundation Course & Examination

The ITIL 4 Foundation certification is designed as an introduction to the ITIL 4 framework. This course will enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL is a widely accepted approach to IT Service Management (ITSM).  The ITIL framework has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

The ITIL 4 Foundation training expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The official examination by Axelos is included in the course.

The certification can help:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL

More information about the structure of the ITIL 4 Certification program is available on our ultimate ITIL 4 FAQ Page.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Learning Objectives

After completing the ITIL 4 Foundation training course, candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Target Audience

The target group of the ITIL 4 Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Exam Structure

The ITIL 4 Foundation Exam has the following structure:

  • Online Proctored Exam invigilate by PeopleCert
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book


Download more information:

Watch one of our webinars on ITIL 4:

115 reviews for ITIL® 4 Foundation

  1. Lindsey McGreer (verified owner)

    What stands out to me the most regarding this course is the inclusion of interactive question discussions throughout the sessions.

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    Jeff Cheema

    Clear explanation of scenarios by trainer.

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    Ahmad Syahroni Hasbi

    Great trainer. Provided relatable examples for our understanding. Everything is good.

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    Eder Lopes (verified owner)

    The structure of this course was well organized, the instructor was very experienced, engaging, and interactive with us.

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    Peter Phan (verified owner)

    Great instructor…very knowledgeable. Hope more time for sample exams.

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    Kyle Filipe (verified owner)

    What I like most about this course is the instructor’s knowledge of ITIL, and the ability to ask any clarifying questions in the moment. I would prefer to lengthen the course by 1 half day to allow for more of a review of the previous day’s material. This will help to reinforce what was covered the prior day, especially with so many new terms and definitions that the students are exposed to. Overall, good experience, and thank you so much, Jan-Willem! I feel confident in getting my ITIL Foundation certification.

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    Vickie Hanson (verified owner)

    It was very interesting to see how our system’s current practices are aligned with ITIL.

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    Masri Mahmud

    The trainer delivered the information very clearly and easy to understand.

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    Mohd Zulhairi Radin Sabri

    Great examples in the course thus easy understanding of the course.

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    John Paul

    Engaging and Llvely training session. The trainer is recommended.

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