Description
The ITIL 4 Foundation certification is designed as an introduction to the ITIL 4 framework. This course will enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL is a widely accepted approach to IT Service Management (ITSM). The ITIL framework has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
The ITIL 4 Foundation training expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The official examination by Axelos is included in the course.
The certification can help:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
More information about the structure of the ITIL 4 Certification program is available on our ultimate ITIL 4 FAQ Page.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Shashank Tandon –
The trainer was really good. He made us engaged all the way long for the entire 3 day duration. Going through the sample questions also helped enhance our knowledge.
Chee Tat Low –
Experienced trainer, lots of exercises, exam-oriented.
More examples will be better and it will be better for trainer to focus on connecting the dots as the course goes.
Overall is very good! not too intense, we have enough time to practice
Anil Sivalingam –
The trainer, the subject and the environment of the public class are just right. This is my second training with Mr. Lawerence. He is a Superb trainer, he goes above and beyond to help us understand. His knowledge to the topic is so spot on. He provides many types of examples, he is willing to stay on beyond his hours to help out and clear any additional doubts we have.
Dian Fitria Sari –
I like the discussion we had with the trainer about the questions and answers to ITIL exam.
Melissa Tegjeu –
sufficient training time spent based on course learning objectives. Sample papers shared and reasoning of answers (including discussion) helped to understand how to best select answer. It also ensured that the definitions was clarified if any grey area existed