Name: Service Automation Foundation E-learning
SKU: 29112
Availability: InStock
Rating: 5.00 (1 reviews)

Course Overview

The Service Automation Foundation™ e-learning course gives you a comprehensive understanding of how organizations automate services to enhance efficiency, agility, and customer satisfaction. It is built on the Service Automation Framework (SAF). It also introduces essential concepts, principles, and processes that support the effective delivery of automated services.

Through interactive modules, you explore how to design and implement automated services, streamline service workflows, and apply emerging technologies such as AI, RPA, and cloud platforms to accelerate digital transformation. Furthermore, the course blends core theoretical knowledge with practical guidance and global case studies, helping you understand how leading organizations successfully adopt service automation in real-world environments.

Learning Objectives

After completing this course, participants will be able to:

Understand the core principles and concepts of the Service Automation Framework (SAF).
Explain how automation can improve service quality, scalability, and speed.
Identify the building blocks of automated services, including autonomous delivery, service request management, and digital touchpoints.
Design and document an automation blueprint to support enterprise-wide service delivery.
Recognize the roles, responsibilities, and governance structures necessary for effective automation.
Understand the relationship between service automation and emerging technologies such as AI, machine learning, and robotic process automation (RPA).
Apply the SAF methodology to create a roadmap for service automation implementation in their own organization.

Target Audience

This course is ideal for professionals involved in digital transformation and service delivery, including:

IT and business process managers seeking to automate repetitive or manual services.
Service managers and consultants responsible for optimizing customer experience.
Automation and digital transformation specialists.
Process designers and enterprise architects.
Professionals preparing for the Service Automation Framework Foundation certification.

No prior technical background is required, although familiarity with IT service management (ITSM), ITIL®, or digital transformation concepts is beneficial.