Robotic Process Automation Foundation

Course Overview

The Robotic Process Automation (RPA) Foundation course provides a comprehensive introduction to RPA concepts, technologies, and applications, showing how automation enhances operational efficiency, accuracy, and service quality. As organizations pursue digital transformation, RPA has become essential for streamlining workflows, reducing manual tasks, and driving measurable business impact.

Participants begin with core RPA principles, terminology, and benefits, learning to identify and prioritize processes suitable for automation. The course covers workflow design, bot development, and automation execution, providing practical skills that can be immediately applied in professional environments. Real-world case studies and hands-on exercises demonstrate how industries such as finance, insurance, and IT leverage RPA to achieve operational excellence.

By completing the program, participants gain the ability to implement RPA solutions, ensure governance, optimize processes, and contribute to efficiency and cost reduction. The curriculum also emphasizes best practices, quality standards, and structured process optimization aligned with industry frameworks.

The course is based on DASCIN’s globally accredited Service Automation Framework curriculum, accredited by APMG-International, ensuring it meets internationally recognized standards for professional learning and certification. Participants are also prepared for the Robotic Process Automation Foundation certification exam, supported by access to case studies, assessments, and a structured learning path that reinforces practical understanding and readiness for real-world application.

Learning Objectives

After completing this course, participants will gain an understanding of:

• The history of robotic process automation and its core benefits.
• The business drivers for robotic process automation.
• How RPA can help organizations reduce operational costs, whilst remain high-quality of service.
• The inter-relationship between Robotic Process Automation, Service Automation and Business Process Automation.
• The technical structure and components of RPA platforms.
• RPA workflow design methodologies and activity planning (variables, arguments, data types and collections.
• Specification of sequence and control flow in workflow design.
• Common RPA functions and techniques, including Excel automation, database automation, text extraction and email automation .
• Monitoring aspects of RPA, including logs, audit, alerts, and role management.
• RPA quality controls and exception handling of workflows.
• Automation Orchestration for managing automation tasks and actions.
• The structure and setup of RPA projects in organizations and the setup of the RPA Centre of Excellence.
• Continual improvement practices for RPA.

Target Audience

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