Certified IT Asset Manager

Learn the fundamentals of IT Asset Management (ITAM) best practices and processes

Certified IT Asset Manager

RM10,800.00RM12,400.00

(1 customer review)

The Certified IT Asset Manager (CITAM) Course is aligned with the IAITAM Best Practices Library (IBPL). Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.

Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: Certified IT Asset Manager

SKU: N/A Category:

Description

This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit.

The CITAM Course, intended to guide individuals within the profession and align the needs of the organization with ITAM best practices for the benefit of the organization, was originally developed by professional IT Asset Managers to codify a number of existing IAITAM professional development programs. IAITAM’s Certification in IT Asset Management has evolved over the years to accommodate the changes in the profession which caused an evolutionary change in the course as well. This hands-on course will allow professionals to review existing infrastructure, policies and processes and work from the existing model to plan a real-world IT Asset Management Program for the future – one that is applicable to the global workplace and inclusive of a wide dynamic range of issues as well as properly managing IT assets across the enterprise.

The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organizational business drivers that promote ROI, reduces risk and increases productivity. By attending this course the attendee will be able to understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program; specify and define the duties and responsibilities necessary to be an effective IT Asset Manager; as well as be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program.

Learning Objectives

The candidate who meets criteria of the CITAM Examination should as a minimum be able to recall, recognize and demonstrate understanding of the CITAM topics listed below:

  • IAITAM and the Mission
  • ITAM Code of Ethics
  • Defining Primary Roles in an ITAM Program
  • IAITAM’s 12 KPAs
  • Relationships, Dependencies, and Benefits
  • KPA Interdependencies
  • Roles and Responsibilities
  • Creating Dynamic Job Descriptions for ITAM Programs
  • The Role of a Program Manager
  • Project Management Relationship Triangle
  • Sample Projects by KPA
  • Prioritization and the ITAM Program
  • Lifecycle Management
  • Process Building Best Practices
  • Gaining Executive Buy-in
  • Business Case Template
  • Maturity Assessment
  • ITAM as a Core Business Function

Target Audience

This course is designed for ITAM professionals. IAITAM strongly recommends prior CSAM/CHAMP certification and/or a well-founded working knowledge of IT Asset Management and an understanding of your own organization’s business model.

Exam Structure

  • The online exam is available for students starting on the last day of class; and is available from 14 days from this point. One hundred (100) questions are on the IAITAM CITAM exam and a passing mark is achieved by attaining 85% or higher.
  • Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 3 hours to complete. However, it is suggested to take the exam as soon as possible following the course.
  • Exam results are available immediately after completing the exam within the IAITAM Exam Centre.
  • One test retake is free of charge for those that fail to achieve pass status on the first attempt; retakes are available after a 24 hour window of the first attempt and must be completed during the 14 day open period. If the second attempt is unsuccessful, the exam may be repurchased at non-member pricing. No discounts apply.
  • If a student is unable to complete the exam and retake (if needed) within their 14 day window, a one-time seven (7) day extension can be purchased for $50USD; this option must be completed before the initial 14 day window expires.
  • If certification is not achieved or exam time frame lapses then students will have one year to purchase the exam again. After one year has expired, the course must be purchased and may be acquired at membership pricing.

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1 review for Certified IT Asset Manager

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    Paul Chang

    This course gives a good overview of the concept on how ITAM interacts with other function team within the organization and giving the overview of the eco-system to future CITAM. My recommendation for further improvement is that the course mainly provides the concept or relationships among department and KPAs, it is better to provide technique to tool that help attendee understand how would it be easier archive and adopt.

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Event Details

Cybiant offer the following learning options for this course:

Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.

Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.

Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:

Start time: 09:00 UTC+08

End time: 17:00 UTC+08

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