Certified IT Asset Manager

Certified IT Asset Manager

Learn the fundamentals of IT Asset Management (ITAM) best practices and processes

Certified IT Asset Manager

(2 customer reviews)


The Certified IT Asset Manager (CITAM) Course is aligned with the IAITAM Best Practices Library (IBPL). Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.

Delivery format: Classroom, Virtual-Led & E-learning
Certification: Certified IT Asset Manager

Certified IT Asset Manager

The Certified IT Asset Manager (CITAM) course is a comprehensive training program designed to provide professionals with the knowledge and skills necessary to excel in the field of IT Asset Management (ITAM). This course equips participants with a deep understanding of the principles, processes, and best practices involved in effectively managing IT assets throughout their lifecycle.

Through a combination of theoretical knowledge and practical application, participants will explore key areas such as asset identification, inventory management, procurement strategies, software license management, compliance, risk mitigation, and vendor management. They will learn how to develop and implement robust ITAM frameworks that optimize the value, utilization, and security of IT assets while aligning with organizational goals and industry standards.

The Certified IT Asset Manager course covers the asset management lifecycle in detail. Participants will gain a comprehensive understanding of the entire lifecycle of IT assets, from acquisition to disposal. The course delves into the various stages of the asset management lifecycle and explores best practices and strategies for each phase.

The CITAM course covers industry-leading ITAM methodologies and frameworks, including ITIL®, ISO 19770, and SAM (Software Asset Management) best practices. Participants will gain insights into effective asset tracking and management techniques, financial optimization strategies, and the utilization of technology tools to streamline asset management processes. Upon successful completion of the course, participants will earn the prestigious Certified IT Asset Manager (CITAM) designation, demonstrating their expertise in ITAM and their commitment to professional excellence. This certification, accredited by IAITAM, opens up career opportunities in IT asset management, software asset management, IT procurement, and related fields.

Whether you are an IT professional seeking to specialize in asset management, an IT manager responsible for optimizing asset utilization, or a procurement professional looking to enhance IT asset procurement processes, the CITAM course provides the knowledge, skills, and certification necessary to succeed. Join us to become a Certified IT Asset Manager and unlock the potential for strategic, efficient, and compliant management of IT assets within your organization.


Cybiant offers the following learning options for this course:

E-Learning – 3 months access
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option provides access for 3 months, and includes the official exam.

Virtual Training – 2×2 hours per day
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Our virtual training courses are organized in 2 x 2-hour sessions per day to accommodate some other work. Official examinations are included in the pricing.

Classroom Training – full day
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.

You can register for the course by selecting the option of your choice below:

Certified IT Asset ManagerVirtual28 November - 30 November (US Time Zone - GMT-5)RM12,960.00
Certified IT Asset ManagerVirtual11 December - 14 December 2023 (Asia Time Zone - GMT+8)RM12,960.00

Learning Objectives

The candidate who meets criteria of the CITAM Examination should as a minimum be able to recall, recognize and demonstrate understanding of the CITAM topics listed below:

  • IAITAM and the Mission
  • ITAM Code of Ethics
  • Defining Primary Roles in an ITAM Program
  • IAITAM’s 12 KPAs
  • Relationships, Dependencies, and Benefits
  • KPA Interdependencies
  • Roles and Responsibilities
  • Creating Dynamic Job Descriptions for ITAM Programs
  • The Role of a Program Manager
  • Project Management Relationship Triangle
  • Sample Projects by KPA
  • Prioritization and the ITAM Program
  • Lifecycle Management
  • Process Building Best Practices
  • Gaining Executive Buy-in
  • Business Case Template
  • Maturity Assessment
  • ITAM as a Core Business Function

Target Audience

This course is designed for ITAM professionals. IAITAM strongly recommends prior CSAM/CHAMP certification and/or a well-founded working knowledge of IT Asset Management and an understanding of your own organization’s business model.

Exam Structure

  • The online exam is available for students starting on the last day of class; and is available from 14 days from this point. One hundred (100) questions are on the IAITAM CITAM exam and a passing mark is achieved by attaining 85% or higher.
  • Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 3 hours to complete. However, it is suggested to take the exam as soon as possible following the course.
  • Exam results are available immediately after completing the exam within the IAITAM Exam Centre.
  • One test retake is free of charge for those that fail to achieve pass status on the first attempt; retakes are available after a 24 hour window of the first attempt and must be completed during the 14 day open period. If the second attempt is unsuccessful, the exam may be repurchased at non-member pricing. No discounts apply.
  • If a student is unable to complete the exam and retake (if needed) within their 14 day window, a one-time seven (7) day extension can be purchased for $50USD; this option must be completed before the initial 14 day window expires.
  • If certification is not achieved or exam time frame lapses then students will have one year to purchase the exam again. After one year has expired, the course must be purchased and may be acquired at membership pricing.


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2 reviews for Certified IT Asset Manager

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    Rini Arisanti

    The material is easy to understand, and I thought my instructor was very helpful. If there is one thing I could change it is to have more practise for the exam.

  2. blank

    Paul Chang

    This course gives a good overview of the concept on how ITAM interacts with other function team within the organization and giving the overview of the eco-system to future CITAM. My recommendation for further improvement is that the course mainly provides the concept or relationships among department and KPAs, it is better to provide technique to tool that help attendee understand how would it be easier archive and adopt.

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