Webinar Series

Webinar: What You Need to Know about the New ITIL Version 5

26 February 2026 | 10:00 AM to 11:00 AM | Microsoft Teams | Free

The world of IT service management continues to evolve at a rapid pace. As organizations become more digitally driven and technology landscapes grow increasingly complex, frameworks must adapt to remain relevant. ITIL Version 5 represents the next step in that evolution.

On 26 February 2026, Cybiant will host a live webinar exploring what ITIL Version 5 means for organizations and professionals worldwide. This session will provide a structured and practical overview of the upcoming changes, the thinking behind the update, and what to expect in terms of adoption and certification.

Why ITIL Version 5 Matters

ITIL has long been a cornerstone framework for service management. However, modern enterprises now operate in environments shaped by cloud computing, AI, automation, agile delivery models, and heightened governance expectations. Version 5 introduces important refinements designed to better align IT service management with these realities.

Understanding these developments early allows organizations to prepare strategically, rather than reactively.

What We Will Cover

During this webinar, we will explore:

  • The Evolution of ITIL
    A concise overview of ITIL’s development and the key drivers leading to Version 5.

  • Why ITIL Version 5 Now?
    An examination of market trends, digital transformation, AI, automation, and governance pressures shaping the update.

  • Key Changes in ITIL Version 5
    An outline of new concepts, structural adjustments, and enhancements compared to previous versions.

  • Certification and Transition Path
    What professionals can expect regarding exams, bridging options, and anticipated timelines.

Who Should Attend?

This webinar is designed for leaders, service management professionals, consultants, and anyone seeking to stay informed about the future direction of ITIL and IT service management.

Practical Information

The webinar will be delivered live via Microsoft Teams. Participation is free of charge. Registered participants will receive a joining link prior to the event.

Questions in Advance?

If you have specific questions you would like addressed during the session, you are welcome to submit them in advance by emailing angelina.law@cybiant.com. We will do our best to incorporate them into the discussion.

We look forward to welcoming you to this forward-focused session and sharing insights on the next evolution of ITIL.

Note: If you are unable to join us live, please register anyway. All registrants will receive access to the full recording after the event.

Register here

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