Name: ITIL® 4 Foundation E-learning
SKU: 29221
Availability: InStock

Course Overview

The ITIL 4 Foundation e-learning course introduces professionals to the ITIL® 4 framework and its modern approach to IT service management. It provides a clear, structured understanding of how organizations create, deliver, and continuously improve technology-enabled products and services. Participants explore globally recognized ITIL best practices and gain practical insights into applying them in real-world environments.

Through this course, participants learn an adaptable operating model that supports digital transformation and strengthens the strategic contribution of IT teams. Each module explains essential ITIL concepts, common terminology, and the evolution of the framework to align with today’s technologies and ways of working. The program also covers the ITIL Service Value System and demonstrates how ITIL practices enhance service delivery, collaboration, and business outcomes.

By completing the ITIL 4 Foundation e-learning course, candidates develop the skills needed to support effective IT service management and prepare for the official PeopleCert certification examination included with the program. For comprehensive insights into the full certification pathway, our ITIL 4 FAQ Page offers a detailed overview of the program’s structure.

Learning Objectives

After completing the ITIL 4 Foundation course, participants will be able to:

Understand key service management concepts and how they enable the co-creation of value with customers and stakeholders.
Apply the ITIL guiding principles to help organizations adopt and adapt service management effectively.
Describe the four dimensions of service management and their role in delivering high-quality services.
Understand the purpose, components, and functions of the ITIL Service Value System.
Explain the activities of the Service Value Chain and how these activities connect to create value.
Recognize essential ITIL practices, including their purpose, key terms, and relevance across the service lifecycle.
Identify how Lean, Agile, and DevOps concepts support modern service management and drive business value.
Understand how ITIL 4 practices preserve the strengths of previous ITIL processes while extending their applicability across the full value stream, from demand through to value realization.

Target Audience

The ITIL 4 Foundation certificate is suitable for:

Individuals who need a clear understanding of the ITIL framework.
Professionals who want to see how ITIL improves the quality of IT service management.
Team members working in organizations that have adopted ITIL and aim to support ongoing service improvement.
IT professionals, business managers, and business process owners seeking to strengthen their service management capabilities.