ITIL® 4 Foundation Course & Examination
Overview
The ITIL 4 Foundation certification is designed as an introduction to the ITIL 4 framework. This course will enable candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. ITIL is a widely accepted approach to IT Service Management (ITSM). The ITIL framework has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practices drawn from the public and private sectors internationally.
The ITIL 4 Foundation training expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
Obtain the ITIL 4 Foundation Certification
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The official examination by PeopleCert is included in the course.
The certification can help:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
More information about the structure of the ITIL 4 Certification program is available on our ultimate ITIL 4 FAQ Page.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Understand key service management concepts
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of selected ITIL practices with focus on key selected practices
ITIL®, PRINCE2®, PRINCE2 Agile®, and The Swirl logo™ are registered trademarks of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Registration
Cybiant offers the following learning options for this course:
E-Learning
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option includes the official exam.
Virtual Training
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Official examinations are included in the pricing.
Classroom Training
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.
You can register for the course by selecting the option of your choice below:
| Name | Format | Dates | Price | Buy |
|---|
| ITIL® 4 Foundation | E-learning | 1 year access | RM4,128.00 | |
| ITIL® 4 Foundation | Classroom | 3-4 November 2025 Kuala Lumpur | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 15-16 December 2025 | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 08 – 09 January 2026 | RM4,500.00 | |
| ITIL® 4 Foundation | Classroom | 03 – 04 August 2026 Kuala Lumpur | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 12 – 13 October 2026 | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 25 – 26 May 2026 | RM4,500.00 | |
If your preferred date is not available, please feel free to get in touch with us.
Learning Objectives
After completing the ITIL 4 Foundation training course, candidates will have an understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Target Audience
The target group of the ITIL 4 Foundation certificate in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.
Exam Structure
The ITIL 4 Foundation Exam has the following structure:
- Online Proctored Exam invigilate by PeopleCert
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes’ duration
- Closed book
Downloads
Download more information:
Watch one of our webinars on ITIL 4:
Johnathon Smith, Adecco
Justin Woo, Petronas Digital
Nurul Akmira Zakaria –
Trainer is highly knowledge person and able to provide or relate the course with real life situations.
Nur Azhari Aziz –
Interactive trainer. Lot of examples provided by trainer to enhance the understanding.
Aufa Rahim –
The trainer is very engaging and the examples are relevant to the current practice in Malaysia, easy to understand
Mohd Saiffuddin Mohd Juman –
The course explained in detail on what I am doing now and what I can improve. Good and relevant course for me. I would be happy to continue the training to the next level
Khong Kee Wah –
Mr John is very knowledgeable on the topic. There is no “let me check and get back to you” kind of situation.
Answer is firm with facts backing up.
Training lessons are accompany by valid examples to understand easily.
10/10 will recommend Mr John classes and looking forward class lead by Mr John.
Super satisfied with the course.
Mehran Ranjbar Seraydashti –
I liked how the course effectively translated the topics into practical applications relevant to our daily work activities.
Ankita Gupta –
the explanation with the examples are helpful
Ishwari Pai –
The trainer is extremely knowledgeable and gave relatable examples to make it easy to understand concepts and remember the training
He took efforts to engage the class and explained in details all things
Jason Tan –
Trainer shared past experiences and industry best practices, making the learning more practical and relevant.
SHARMILA NAIDU –
Well-organized structure of the course content, which made it easy to follow and understand.