ITIL® 4 Foundation Course & Examination
Overview
The ITIL 4 Foundation certification is designed as an introduction to the ITIL 4 framework. This course will enable candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. ITIL is a widely accepted approach to IT Service Management (ITSM). The ITIL framework has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practices drawn from the public and private sectors internationally.
The ITIL 4 Foundation training expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
Obtain the ITIL 4 Foundation Certification
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working. The official examination by PeopleCert is included in the course.
The certification can help:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL
More information about the structure of the ITIL 4 Certification program is available on our ultimate ITIL 4 FAQ Page.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Understand key service management concepts
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of selected ITIL practices with focus on key selected practices
ITIL®, PRINCE2®, PRINCE2 Agile®, and The Swirl logo™ are registered trademarks of PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Registration
Cybiant offers the following learning options for this course:
E-Learning
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option includes the official exam.
Virtual Training
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Official examinations are included in the pricing.
Classroom Training
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.
You can register for the course by selecting the option of your choice below:
| Name | Format | Dates | Price | Buy |
|---|
| ITIL® 4 Foundation | E-learning | 1 year access | RM4,128.00 | |
| ITIL® 4 Foundation | Classroom | 3-4 November 2025 Kuala Lumpur | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 15-16 December 2025 | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 08 – 09 January 2026 | RM4,500.00 | |
| ITIL® 4 Foundation | Classroom | 03 – 04 August 2026 Kuala Lumpur | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 12 – 13 October 2026 | RM4,500.00 | |
| ITIL® 4 Foundation | Virtual | 25 – 26 May 2026 | RM4,500.00 | |
If your preferred date is not available, please feel free to get in touch with us.
Learning Objectives
After completing the ITIL 4 Foundation training course, candidates will have an understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Target Audience
The target group of the ITIL 4 Foundation certificate in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.
Exam Structure
The ITIL 4 Foundation Exam has the following structure:
- Online Proctored Exam invigilate by PeopleCert
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes’ duration
- Closed book
Downloads
Download more information:
Watch one of our webinars on ITIL 4:
Johnathon Smith, Adecco
Justin Woo, Petronas Digital
Indra Balachandran –
Trainer is engaging with audience and shared new knowledge to me. May give 1/2 revision before sit for exam and more on focused tips.
Benjamin Xu –
Cybiant provided an excellent trainer with Jan. The course was free-flowing and concise. The content was clear, as were the materials. Lunch was great too! A very positive experience. Well done to Cybiant and to Jan. I look forward to further training with you in the future.
Dhania Rosie –
The course went smoothly I have no complain aside from the location which is very gloomy and lack of coffee :)
Cheok Weng Chang –
Course was as expected, but seating area was a bit cramp. Next time need to have a bigger room in our office.
Scott Marquis –
Please improve the size of the fonts into the diagrams … some are barely readable.
Shuh Min Lou –
If the training centre can provide coffee/tea and snacks, that will be an add-on.
Adam Yap –
General: To have better venue location.
Course related: good to have more live company example on which practices that they are adopted/ adapted.
Waysly Tan –
Using mic/speaker will be better for consistency of trainer volume.
Christian Samson Ibadlit –
Course was as expected. For people taking exam, at least give them 2-3 days buffer to review rather than having the exam on the final day :)
Yvonne Leong –
Course material are all good. Thanks.
Lavanya Nagaraja –
Course was as expected. Can we move to digital base material, support low carbon emission?
M. Gunalan Muthaiyan –
All areas covered well and with real life scenarios will be an added advantage.
Ezane Khoo –
Trainer was very engaging and speech is also very clear. No issues in understanding the trainer. Trainer also provided good examples to help make students understand the topics better.
Venue could be improved. If the participants are all internal BP employees, this could have been facilitated at BP’s premise to fit a class of 25.
Will not mind if training finished late on the 2nd day for a full recap of what was learnt during the 2 days together with Q&A session before officially end training.
Asman Asim Mohd Badry –
I have been to many trainings before and I can say this is the best trainer especially when involved some dry topics. Trainer was able to summarize the content perfectly without leaving all the important key points and was able to give an example that is relatable for better understanding. Outstanding.
Wan Yin Lee –
The course was harder than expected.