Course Overview
The Certified IT Asset Manager (CITAM) course is an advanced training program that equips professionals with the knowledge and practical skills to manage IT assets effectively throughout their lifecycle. Participants will gain a comprehensive understanding of IT Asset Management (ITAM) principles, frameworks, and best practices to ensure strategic, efficient, and compliant asset utilization.
The course covers essential areas such as asset identification, inventory and procurement management, software license compliance, vendor management, financial optimization, and risk mitigation. It provides an in-depth exploration of the IT asset lifecycle—from acquisition to retirement—while emphasizing alignment with organizational objectives and international standards.
Participants will also learn to apply industry-recognized methodologies, including ITIL®, ISO/IEC 19770, and Software Asset Management (SAM) best practices. Upon completion, graduates will earn the Certified IT Asset Manager designation, accredited by IAITAM, recognizing their expertise in ITAM and commitment to operational excellence.
Why take the CITAM course?
Effective IT Asset Management helps organizations reduce costs, improve compliance, and maximize the value of their technology investments. By mastering ITAM frameworks and best practices, professionals can enhance operational efficiency, strengthen governance, and make data-driven decisions that align technology with business strategy. The CITAM certification validates your expertise and positions you as a trusted authority in managing and optimizing IT assets.
Learning Objectives
What you will learn during the course:
- IAITAM and the Mission
- ITAM Code of Ethics
- Defining Primary Roles in an ITAM Program
- IAITAM’s 12 KPAs
- Relationships, Dependencies, and Benefits
- KPA Interdependencies
- Roles and Responsibilities
- Creating Dynamic Job Descriptions for ITAM Programs
- The Role of a Program Manager
- Project Management Relationship Triangle
- Sample Projects by KPA
- Prioritization and the ITAM Program
- Lifecycle Management
- Process Building Best Practices
- Gaining Executive Buy-in
- Business Case Template
- Maturity Assessment
- ITAM as a Core Business Function
Target Audience
This course is designed for IT Asset Management (ITAM) professionals. IAITAM strongly recommends that participants hold a prior CSAM or CHAMP certification, and/or possess a solid working knowledge of IT Asset Management principles, along with a clear understanding of their organization’s business model.
Exam Structure
- 100 multiple-choice questions
- 85 marks required to pass (85%)
- 3-hour duration
- Open book
- Available online for 14 days starting from the last day of class
Downloads and Resources
Download more information:
Thifal Atsiil –
The best part about this course is the best practice from expertise and the sharing session to do ITAM as possible as much. Next time, I would like to have the training live in Jakarta.
Langgeng Putra –
Very nice training. Next time I will join live in Malaysia!
David Hutajulu –
The trainer did a good job in delivering the material with clear and in a fun way. The only thing I can think of to improve the course would be to add more subject in how you show the asset management in action on the tool/system. It was a very good training, thank you John!
Rini Arisanti –
The material is easy to understand, and I thought my instructor was very helpful. If there is one thing I could change it is to have more practise for the exam.
Paul Chang –
This course gives a good overview of the concept on how ITAM interacts with other function team within the organization and giving the overview of the eco-system to future CITAM. My recommendation for further improvement is that the course mainly provides the concept or relationships among department and KPAs, it is better to provide technique to tool that help attendee understand how would it be easier archive and adopt.