ITIL® (Information Technology Infrastructure Library) is the world’s most widely adopted framework for IT Service Management (ITSM). It provides best-practice guidance for designing, delivering, and continuously improving IT services. The current version, ITIL 4, integrates modern practices such as Agile, DevOps, Lean, and cloud-native operations to help organizations achieve high-value, customer-centric service delivery.
What is ITIL®?
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About the Author: Jan-Willem Middelburg
Jan-Willem Middelburg is the CEO and co-founder of Cybiant, based in Amsterdam and Kuala Lumpur. He started Cybiant with the mission to make a more sustainable world for the Next Generation through the use of data and automation. Jan-Willem authored and co-authored numerous books, including Serious Gaming (2013), The Service Automation Framework (2017) and recently The Enterprise Big Data Framework (2018).
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