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Jan-Willem Middelburg

About Jan-Willem Middelburg

Jan-Willem Middelburg is the CEO and co-founder of Cybiant, based in Amsterdam and Kuala Lumpur. He started Cybiant with the mission to make a more sustainable world for the Next Generation through the use of data and automation. Jan-Willem authored and co-authored numerous books, including Serious Gaming (2013), The Service Automation Framework (2017) and recently The Enterprise Big Data Framework (2018).

What is Software Asset Management?

What is Software Asset Management (SAM)? Learn about the importance of Software Asset Management in any organization Software Asset Management (SAM) is a subdomain of IT Asset Management that is concerned with the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. The International Association of IT Asset Managers (IAITAM) describes Software Asset Management as follows: Software Asset Management is the set of business practices that support the use of software for an organization in a responsible and productive way. These business practices are used to achieve many goals for the use of the software, including customer satisfaction, cost effectiveness, risk reduction, strategic planning, and decision support. Since the importance (and therefore the corresponding risk) of software application has been growing in recent years, the domain of Software Asset Management is becoming increasingly more important. Where SAM practices originated initially as a compliance program, driven by external software audits, the domain has evolved towards more strategic business enablement. In most large organizations today, there are hundreds of different software applications in use. Many of these applications have different purposes and serve different business units or functions. With the rapid adoption of cloud applications (and don’t forget mobile apps), the software environment of most businesses has become extremely complex. Software Asset Management addresses the problem of complexity and aims to reduce the risk [...]

By |2020-08-25T14:36:09+08:00June 19th, 2020|IT Asset Management|0 Comments

Cybiant launches Safe Workplace Enabler Suite

Get back to work safely with the Safe Workplace Enabler Suite During the wake of the Covid-19 pandemic, many businesses were greatly impacted and some were even forced to cease their business operation. As businesses start to open up again after the lockdown begins to ease, business recovery will be paramount, but it will not be business as usual anymore. Everything will have to change including the way the employees work, the way they communicate with their colleagues, the way they manage tasks and the list goes on. In the post COVID-19 world, many organizations are still struggling to make sure the business recovery goals can be achieved and at the same time adhere to strict standard operating procedures to ensure a safer working environment for all. This poses a huge responsibility on the shoulders of the HR, IT and the management team as each of them is tasked to facilitate and overcome specific challenges in their own department or work-function. If you are one of them and if you are still looking for better solutions to empower and rebuild your organization in the post lockdown period, then we have great news for you! Cybiant brings you the Safe Workplace Enabler Suite to streamline and manage the workplace process better. The Safe Workplace Enabler Suite is powered by the Symphony SummitAI platform and offers the [...]

By |2020-08-25T14:37:04+08:00June 12th, 2020|Digital Transformation|0 Comments

Cybiant announces Partnership with UiPath

Cybiant announces Partnership with UiPath 10 June 2020, Kuala Lumpur, Malaysia. Cybiant today announced it has partnered with UiPath, one of the largest global RPA vendors, to complement its automation practices. Cybiant will start setting up an RPA Centre of Excellence in Kuala Lumpur, from which it will service its regional clients in the APAC region. The partnership with UiPath will build on the Service Automation practice, in which Cybiant is the global frontrunner. Jan-Willem Middelburg, CEO of Cybiant, explains: "Over the last few years, we have built a leading reputation in Service Automation projects across the world. We have automated services at some of the most complex service providers, whom were able to make their operations significantly more profitable. In this process, we have trained and educated more people in Service Automation best practices than any other company. The partnership with UiPath, and the extension of our portfolio to RPA, is a logical next step. The technology of UiPath is one of the most advanced solutions in the market, so we are very proud to announce this partnership" Cybiant will start offering UiPath implementation services and training courses, starting June 10th, 2020. Due to the global pandemic, classes will first be scheduled in a virtual format. After the various Movement Control Orders have ceased, classroom training will also resume again. Cybiant customers who [...]

By |2020-08-25T14:37:28+08:00June 10th, 2020|Robotic Process Automation|0 Comments

New Case Study: Predicting Customer Churn in Power BI

Introduction Modern Telco companies gather lots of data on their customers. Varying from their gender to their monthly payments to the type of contract they have. One aspect that is especially important to keep track of is the group of customers that ends or will end their contract soon. Cybiant can help Telco companies to obtain valuable insights on how to identify customers that are likely to end their contract and to find which factors are indicating such behaviour.  There are two ways this dataset can be used to study contract ends. The first is determining which factors are typical of customers who end their contract, the second is identifying which customers are likely to end their contract. The focus of this article is on the former.  Therefore we built a showcase model with the powerful combination of Power BI and R. We use a sample dataset of the customer-base of a telco company for our analysis. The variable of interest is ‘churn’, which has two values: ”yes” if a customer ended their contract in the last month, and “no” otherwise. There are various different characteristics of customers in the dataset which can be divided in three main categories: services that each customer signed up for, customer account information and demographic information about each customer. Figure 1: Summarizing Customer Data in Power BI [...]

By |2020-05-08T14:36:20+08:00March 28th, 2020|Big Data, Power BI|0 Comments

Special Offer ITIL4 Managing Professional Transition

Special Offer ITIL4 Managing Professional Transition GET 30% DISCOUNT OFF ITIL4 MANAGING PROFESSIONAL TRANSITION EXAMS! Register for a session on 13-17th of April or 15-19th of June and get the discount. This module provides a straightforward transition path to ITIL 4 Managing Professional, enabling ITIL V3 Experts and ITIL V3 certified professionals with a minimum of 17 ITIL V3 credits, to gain the ITIL Managing Professional designation via one course and one exam. As this module will be available for a limited period of timeonly, this offer is a great opportunity for ITIL V3 professionals to make the transition. So get them onboard now! Use promocode ITIL4MP30 in every order you place, and you will automatically receive the discount in your invoice. The discount applies to both classroom and online proctored exams. More information can be found on the ITIL4 MPT page.

By |2020-05-08T14:36:57+08:00March 12th, 2020|News|0 Comments

What You Need To Know About The ITIL 4 Update

Introduction to the ITIL 4 Update The ITIL 4 Update is finally here! ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, Mercantil Bank an Sutter Health, have all implemented ITIL Best Practices. Throughout the past four decades, ITIL has gone through a number of revisions. Major updates included the introduction of ITIL V2 in 2001 (the Service Support and Service Delivery model) and ITIL V3 (the Service Lifecycle) in 2007. After more than decade, the new ITIL 4 Update was released. ITIL 4 addresses many of the previous critiques that were part of the previous versions. Most importantly, the rigidity towards process orientation, which was very prevalent in ITIL V3. Additionally, the new ITIL 4 framework incorporates many of the newer IT developments, such as a DevOps, Lean and Service Automation. These developments were not recognized in any of the previous versions. What is ITIL 4? ITIL 4 is the latest version of ITIL, and was published by AXELOS. AXELOS is a joint venture between the UK Government and Capita, a private equity investor. In its core, ITIL 4 consists of a [...]

By |2020-05-08T14:32:24+08:00March 3rd, 2020|Service Management|0 Comments

An Introduction To Site Reliability Engineering

Introduction Towards the end of 2019, the term Site Reliability Engineering (SRE) has quickly been growing in the IT Services and DevOps domains. It might be the first time that you are hearing about SRE, so I thought it would be a good idea to write down the basic ideas and concepts. With this article, you will be up to speed on some fundamental SRE basics in under five minutes. What is Site Reliability Engineering? Site Reliability Engineering is a term that is quickly growing to prominence, mainly because it is the main operating model for IT Service Management at Google. From around 2016 onwards, Google started with the creation of SRE-teams to manage production systems. A great way to explain Site Reliability Engineering is explained in the Site Reliability Book, which was written by Jones, Petoff and Murphy[1]: “Site Reliability Engineering is what happens when you ask a software engineer to design an operations team” Although this is obviously not an official definition, I think it highlights a core focal point of Site Reliability Engineering: it applies (software) engineering best practices towards IT operations. If you are familiar with software engineering, you will now that this domain contains many problem-solving techniques, from debugging to root cause analysis. Above all else, software engineering requires problem-solving attitude and patience. The approach of integrating Development (Dev) best [...]

By |2020-02-05T03:48:53+08:00February 3rd, 2020|Site Reliability Engineering|0 Comments

Looking ahead at the decade of smart technology

Looking ahead at the decade of smart technology Happy New Year! I wish you and your loved ones a healthy and prosperous 2020. We find ourselves not just at the change of a new year, but of an entire new decade. A good moment to pause and reflect on the past decade and devise new plans for the future. At Cybiant, we have made ambitious plans for the start of the new decade. We will continue to strengthen our education portfolio and bring you the most forward-thinking knowledge and educational programs. We strongly believe that digital transformation is first and foremost driven by human ideas. Even in the age of machine learning and artificial intelligence, we still need people to drive innovation. And we are proud to equip our customers with the knowledge and skills to enable their journey. As we continue our journey to make a more sustainable world for the next generation through data-driven decision making, we have identified a number of exciting new projects that will come to light in 2020. First and foremost, we have strengthened our partnership with APMG-International to start the delivery of self-paced-online courses. Our team is working hard to develop all our education programs in digital format, so they can be enjoyed at any time and any place. In the last months, we have built an educational [...]

By |2020-01-03T04:27:12+08:00January 3rd, 2020|Blog, News|0 Comments

Introduction to the Service Automation Framework

Introduction A lot has been written about the need for organisations to become digital and to transform the way they work. There is a wealth of information on the benefits of doing business in the digital age, how start-ups can access a global market within days of launching their innovative products and how existing companies can unlock opportunities through new online services. Some businesses, by their very nature, are using technology to provide an enhanced customer experience. These businesses have transformed the way they work with their customers and have raised customer expectations that in return, affect all businesses. However, little has been written about how an existing business can achieve this transformational change. What are the management and operational issues the business needs to address and how does it go about redesigning its business practices. All too frequently realigning doesn’t work to deliver an automated service to its customers. This article provides a high level overview of the Service Automation Framework, and why it was developed. The aim of this article s to explain the key business drivers behind service automation and to provide an overview of the structure of the framework. What is Service Automation? Service Automation – the concept of delivering services through smart technology – is a rapidly growing area of interest for most organisations. Companies such as Spotify, Netflix and [...]

By |2019-10-21T06:27:07+08:00October 21st, 2019|Service Automation|0 Comments

An Introduction to the Hadoop Ecosystem

An Introduction to the Hadoop Ecosystem Everyone who is learning more about Big Data will, within a short period of time, encounter the Hadoop software framework. When I first encountered it, I found the ecosystem (all with highly interesting names) very elaborate, yet at the same time confusing. The many components (or to stick to Apache terminology ‘related projects’) sometimes add to the confusion, because each of the ‘related project’ has different focus or orientation. In this article, I will therefore aim to provide a comprehensive overview of the Hadoop Ecosystem as I have encountered it. Background, History and Objectives of the Apache Hadoop Project Before we start to explore the Hadoop Ecosystem in further detail, it would be good to understand why Hadoop was created? As with all open-source inventions that scale quickly, Hadoop clearly solves a specific problem. So what is the problem that led to the creation of Hadoop? Hadoop was originally created by Doug Cutting and Mike Cafarella in 2005, when they were working on the Nutch Search Engine project. The Nutch Search Engine project is highly extendible and scalable web crawler, used the search and index web pages. In order to search and index the billions of pages that exist on the internet, vast computing resources are required. Instead of relying on (centralized) hardware to deliver high-availability, Cutting and [...]

By |2019-09-27T05:17:23+08:00September 25th, 2019|Big Data|0 Comments
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