About Jan-Willem Middelburg

Jan-Willem Middelburg is the CEO and co-founder of Cybiant, based in Amsterdam and Kuala Lumpur. He started Cybiant with the mission to make a more sustainable world for the Next Generation through the use of data and automation. Jan-Willem authored and co-authored numerous books, including Serious Gaming (2013), The Service Automation Framework (2017) and recently The Enterprise Big Data Framework (2018).

New Case Study: Predicting Customer Churn in Power BI

Introduction Modern Telco companies gather lots of data on their customers. Varying from their gender to their monthly payments to the type of contract they have. One aspect that is especially important to keep track of is the group of customers that ends or will end their contract soon. Cybiant can help Telco companies to obtain valuable insights on how to identify customers that are likely to end their contract and to find which factors [...]

By |2020-04-06T10:46:19+02:00March 28th, 2020|Big Data, Power BI|0 Comments

Special Offer ITIL4 Managing Professional Transition

Special Offer ITIL4 Managing Professional Transition GET 30% DISCOUNT OFF ITIL4 MANAGING PROFESSIONAL TRANSITION EXAMS! Register for a session on 13-17th of April or 15-19th of June and get the discount. This module provides a straightforward transition path to ITIL 4 Managing Professional, enabling ITIL V3 Experts and ITIL V3 certified professionals with a minimum of 17 ITIL V3 credits, to gain the ITIL Managing Professional designation via one course and one exam. [...]

By |2020-03-19T08:46:38+01:00March 12th, 2020|News|0 Comments

What You Need To Know About The ITIL 4 Update

Introduction to the ITIL 4 Update ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, Mercantil Bank an Sutter Health, have all implemented ITIL Best Practices. Throughout the past four decades, ITIL has [...]

By |2020-03-03T11:06:09+01:00March 3rd, 2020|Service Management|0 Comments

An Introduction To Site Reliability Engineering

Introduction Towards the end of 2019, the term Site Reliability Engineering (SRE) has quickly been growing in the IT Services and DevOps domains. It might be the first time that you are hearing about SRE, so I thought it would be a good idea to write down the basic ideas and concepts. With this article, you will be up to speed on some fundamental SRE basics in under five minutes. What is Site Reliability Engineering? [...]

By |2020-02-05T03:48:53+01:00February 3rd, 2020|Site Reliability Engineering|0 Comments

Looking ahead at the decade of smart technology

Looking ahead at the decade of smart technology Happy New Year! I wish you and your loved ones a healthy and prosperous 2020. We find ourselves not just at the change of a new year, but of an entire new decade. A good moment to pause and reflect on the past decade and devise new plans for the future. At Cybiant, we have made ambitious plans for the start of the new decade. We will [...]

By |2020-01-03T04:27:12+01:00January 3rd, 2020|Blog, News|0 Comments

Introduction to the Service Automation Framework

Introduction A lot has been written about the need for organisations to become digital and to transform the way they work. There is a wealth of information on the benefits of doing business in the digital age, how start-ups can access a global market within days of launching their innovative products and how existing companies can unlock opportunities through new online services. Some businesses, by their very nature, are using technology to provide an enhanced [...]

By |2019-10-21T06:27:07+02:00October 21st, 2019|Service Automation|0 Comments

An Introduction to the Hadoop Ecosystem

An Introduction to the Hadoop Ecosystem Everyone who is learning more about Big Data will, within a short period of time, encounter the Hadoop software framework. When I first encountered it, I found the ecosystem (all with highly interesting names) very elaborate, yet at the same time confusing. The many components (or to stick to Apache terminology ‘related projects’) sometimes add to the confusion, because each of the ‘related project’ has different focus or [...]

By |2019-09-27T05:17:23+02:00September 25th, 2019|Big Data|0 Comments

Everyone working with Big Data should know GDPR. Here’s why.

Everyone working with Big Data should know GDPR. Here’s why. The EU General Data Protection Regulation (GDPR) came into effect on May 25th, 2018. It can easily be stated that GDPR is the most significant change in data privacy of the last decade, or maybe even ever. The legislation is now in effect for more than one year. Initially, we saw a hype of three to four weeks, in which organization took lots of [...]

By |2019-11-19T03:10:46+01:00August 6th, 2019|Data Privacy|0 Comments