Our services

The Experts in ITSM and ITAM

With Cybiant as your partner, you gain more than just process improvements – you establish a sustainable, scalable IT foundation that supports your business growth and digital ambitions.

95%

Process Efficiency

Cybiant helps organizations elevate their IT operations through advanced IT Service Management (ITSM) and IT Asset Management (ITAM) solutions – built on powerful platforms like BMC and ServiceNow, and enhanced by our deep expertise in agentic AI and intelligent automation.

As certified partners of both BMC and ServiceNow, Cybiant delivers enterprise-grade implementations that transform how services are delivered, managed, and optimized. We don’t just configure tools -we design intelligent ecosystems that automate workflows, reduce manual effort, and create seamless user experiences across IT and business functions.

Our ITSM and ITAM services are built on proven best practices including ITIL®, ISO 20000, and leading IT governance frameworks, ensuring compliance, transparency, and long-term scalability. With the integration of agentic AI, we empower service desks and operations teams to shift from reactive support to proactive, self-healing environments – reducing incident volume, improving resolution time, and dramatically enhancing the user experience.

Whether you are modernizing your ITSM platform, establishing full asset visibility, or embedding AI into service operations, Cybiant delivers a tailored approach that’s aligned with your business goals and operational realities.

Our achievements

  • Successfully implemented IT Service Management solutions for multiple clients across different industries, resulting in improved service delivery, reduced downtime, and increased customer satisfaction.

  • Cybiant is an officially accredited training provider for industry certifications such as ITIL® and ISO 20000, demonstrating our commitment to best practices and standards in IT Service Management.

  • Cybiant authored the Service Automation Framework, the leading standard for the automated delivery of IT Services.

  • Implemented self-service portals and automation tools to enable customers to easily request and receive IT services, resulting in improved user experience and increased operational efficiency.
Case Study: Redesigning Change Management and Quality Assurance Framework for Bank Rakyat in Malaysia

Learn how Cybiant transformed ITSM at a leading Malaysian Bank

Read our Case Studies that showcase successful ITSM transformations across the globe.

Our services

Our ITSM and ITAM Services

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Establishing a Service Management Office (SMO)

Drive your ITSM and ITAM forward with the establishment of a Service Management Office

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ITSM Process Design and Implementation

Define or redefine your ITSM processes based on the latest standards and best practices

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ITSM Process Maturity Assessment

Assess the maturity of your ITSM and ITIL processes to determine where to improve

Servicenow implementation
ServiceNow Improvement and Implementation

Transform your ITSM and ITAM with ServiceNow for automated service delivery

ISO/IEC 20.000 Readiness Assessment

Understand how well your organization is prepared for the ISO/IEC 20.000 certification

ITAM
ITAM Assessment and Optimization

Establish control over your IT Assets with ITAM assessment and imp improvement