A leading telecommunications and digital services provider in Malaysia sought to prepare its workforce for the future. With an ambitious transformation strategy in place, the organization aimed to close digital skills gaps and build a culture ready to embrace innovation.

The client faced several obstacles:

• Limited digital fluency among non-technical employees

• Low awareness of key digital concepts such as cloud computing, automation, and cybersecurity

• Poor engagement with traditional training methods

• The need to foster a digital-first mindset across all departments

To achieve its goals, the organization needed a scalable, engaging learning program that would equip employees with practical digital skills and align with its transformation strategy.

Cybiant designed and delivered a Digital Literacy E-Learning Program tailored to the client’s culture and objectives.

Key Features

• Core Digital Topics: Cloud computing, cybersecurity, data literacy, automation, and digital transformation

• Interactive Learning: Quizzes, decision trees, and role-based scenarios to boost engagement

• Flexible Access: Mobile and desktop compatibility for self-paced learning

• Custom Design: Content aligned with internal branding and strategic goals

• Measurable Outcomes: Integration with the client’s LMS for tracking participation and results

The project was implemented in four strategic phases, ensuring alignment with business objectives and user needs:

The Digital Literacy Program achieved outstanding results, delivering measurable improvements in workforce readiness:

This initiative built a strong foundation for the organization’s digital transformation. Employees are now better equipped with essential digital skills and a mindset aligned with future business needs.

The program successfully empowered the client’s workforce with the skills and confidence needed to thrive in a rapidly changing digital environment. Beyond building competencies, the initiative fostered a cultural shift toward innovation and adaptability—key drivers for the organization’s long-term success in the digital economy.

Through this partnership, Cybiant demonstrated how strategically designed e-learning programs can accelerate workforce transformation and deliver tangible business outcomes.

For more information about how our digital learning solutions can support your transformation journey, please contact us at info@cybiant.com