Cybiant’s Establishing an Intelligent Automation CoE service empowers organizations to scale automation initiatives with discipline, speed, and strategic alignment. Built on the globally recognized Service Automation Framework, authored by Cybiant, this service helps clients design and launch a centralized capability to manage Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and cognitive technologies. Drawing from the experience of running our own in-house CoE, Cybiant delivers a practical, best-in-class blueprint to operationalize intelligent automation at enterprise scale.

As organizations evolve from experimentation to enterprise-wide intelligent automation, they face challenges such as duplicated efforts, inconsistent governance, and lack of accountability. Without a centralized capability to govern and orchestrate automation technologies, these initiatives often fail to scale or achieve sustainable impact. A well-structured Intelligent Automation CoE provides the oversight, standards, and shared services needed to deliver automation as a strategic business capability – not just a series of siloed projects.

With Cybiant’s support, organizations can:

• Establish a scalable and structured approach to deploying automation across business units.
• Apply consistent standards for AI/ML, RPA, and workflow automation initiatives.
• Implement governance and compliance frameworks aligned with the Service Automation Framework.
• Enable reuse of assets and accelerate delivery using shared tools, templates, and best practices.
• Drive cultural adoption and internal capability development to support long-term automation maturity.

Cybiant brings a dual advantage: as the author of the Service Automation Framework and as an organization that operates its own Intelligent Automation CoE, we combine strategic insight with hands-on operational experience. Our structured methodology helps clients establish a CoE tailored to their maturity, sector, and automation goals- whether starting from scratch or formalizing an existing initiative.

Our approach balances four core pillars: Governance, Capability, Technology, and Value Delivery. Each pillar is aligned to the operating model outlined in the Service Automation Framework and refined through our field experience with clients and internal operations.

1. CoE Vision and Strategic Alignment

• Define the purpose, scope, and ambition level of the Intelligent Automation CoE.
• Align the CoE vision with enterprise strategy and digital transformation goals.
• Identify key sponsors, stakeholders, and success metrics.

2. CoE Operating Model Design

• Develop a Target Operating Model based on the Service Automation Framework domains: Demand, Design, Deliver, and Run.
• Define roles and responsibilities, including CoE Lead, Automation Architects, Developers, and Business Owners.
• Establish governance structures for intake, prioritization, and compliance oversight.

3. Technical Foundation and Enablement

• Define the automation technology stack, covering RPA, AI/ML platforms, workflow engines, and analytics tools.
• Build libraries of reusable components, templates, and accelerators.
• Create delivery playbooks and standards to ensure consistent implementation.

4. Capability Development and Launch

• Deliver role-based training and onboarding for CoE team members and business units.
• Launch initial governance processes, steering committees, and value tracking mechanisms.
• Support the first 2–3 automation initiatives under CoE governance as proof points.

Cybiant enables clients to launch a fully functional and scalable Intelligent Automation CoE, embedded within their organization and aligned to strategic objectives. Core deliverables include:

1. Intelligent Automation CoE Blueprint: Documented strategy, structure, and operating model for the CoE.
2. Governance and Lifecycle Framework: End-to-end process from opportunity intake through design, development, deployment, and maintenance.
3. Reusable Assets Library: Access to Cybiant’s starter kits, templates, and automation accelerators from our in-house CoE.
4. Technology Architecture and Platform Design: Recommendations for platform configuration, tool integration, and DevOps practices.
5. Enablement Toolkit and Training Plan: Role-based learning pathways and onboarding guides for CoE staff and automation sponsors.
6. Performance Metrics and Value Dashboards: KPI framework for tracking ROI, reuse, cycle time, and business impact.

Cybiant is uniquely positioned to help organizations establish Intelligent Automation Centers of Excellence. As the author of the Service Automation Framework, we have codified the global best practices for scaling automation. As a UiPath Services Network (USN) partner and an operator of our own Intelligent Automation CoE, we understand what it takes to move from pilot to full-scale transformation. Our approach combines strategic clarity with operational discipline—helping clients institutionalize automation as a core enterprise capability that drives innovation, efficiency, and agility.