Certified Software Asset Manager Training

The IAITAM Certified Software Asset Manager (“CSAM”) Course is a foundational education program that ensures students are able to manage software assets. Students also learn about the ever-changing variables throughout our industry. From software piracy and compliance issues to legislation and organizational challenges, it is necessary to evaluate both the internal and external influences that bring about change in how organizations manage their IT assets. A successful Software Asset Manager must look at the overall goals of the organization and determine where Software Asset Management will be a strategic influence in achieving those goals.

During this course, students learn best practices in Software Asset Management, the “when” and “why” to question whether something should or shouldn’t be done, how to clearly identify goals, and how to quantify success with metrics. Software Asset Management (“SAM”) is the set of business practices that support the use of software within an organization and frequently involves a new view on how and why software traverses throughout the organization. SAM is currently considered a necessary business function by many organizations who view Software Asset Managers as key contributors to their overall organizational success. Some of these goals include:

  1. Reducing Risk
  2. Increasing Accountability
  3. Uncovering Savings
  4. Gaining Control of the IT Environment

To be successful, Software Asset Managers need to learn what the Software Asset Management business best practices are and how to implement and leverage those best practices in a way that is tailored to their organization.


Certified Software Asset Manager Learning Objectives

The Certified Software Asset Manager course represents the combined knowledge and understanding of the ever-changing software information, laws, and regulations. This information is collected and focused into an education and training certification course that will equip students with the knowledge of new standards covering software applications as well as the severe penalties associated with not being aware or adhering to current and upcoming regulatory mandates.

Students will also learn the importance of Software Asset Management in the current, dynamic ITAM environment. It has never been more important that there is at least one individual within an organization whose focus and training is devoted and specialized in Software Asset Management. Organizations are able to actualize long term value and benefits that are derived from that specialization. Everything begins with the CSAM course and certification and is designed to provide a core function and foundation from which to build any ITAM program.

The CSAM Program itself has always been, and will continue to be developed by professional Software and Hardware Asset Managers who codify a number of existing IAITAM professional development programs. The CSAM Certification as produced by IAITAM has evolved over the past 10 years to encompass the changes experienced within the profession as well as adding notable credibility to any organization’s IT Asset Management Program.

The Certified Software Asset Manager course consists of two days’ worth of instruction. The Certification test is designed around those two days and guide individuals within the profession to gain awareness of existing software regulations, the importance of adhering to the regulations, and how those regulations have an effect on every aspect of current and future business endeavours. Additionally, students learn the importance of a proactive stance when concerning software compliance as well as the steps necessary to achieve this end result.

Instruction is focused on Communication and Education, Policy, Procedures, Project Management, Software Assets, and Compliance Management. The CSAM instruction and related materials will bring to light the importance of a well planned and executed Software Asset Management Program.

This interactive and instructor-led course is available through both online instruction as well as in-person in a traditional classroom setting. This goal is for ITAM professionals to review existing organizational infrastructure and effectively enhance any Software Asset Management Program thus creating a mature program that meets global expectations.

CSAM, as with all IAITAM courses, conveys the same primary goal of educating IT Asset Management professionals in effective asset management, automation, and centralization best practices. This equates to a higher Return on Investment (ROI), compliance risk mitigation, and increased overall productivity.

Course Content Day 1:

  • Introduction to IAITAM
  • Instructor Introduction
  • Student Introductions
  • ITAM Code of Ethics
  • Description of CSAM
  • Overview of the ITAM Program
  • ITAM As A Program
  • 12 IAITAM KPAs
  • Program Management
  • Acquisition Management
  • Asset Identification Management
  • Communication and Education Management
  • Compliance Management
  • Disposal Management
  • Documentation Management
  • Financial Management
  • Legislation Management
  • Policy Management
  • Project Management
  • Vendor Management

Course Content Day 2:

  • The Scope of Software Licensing
  • Audits
  • Proactive Vs. Reactive SAM
  • Saving Benefits of SAM
  • ITAM Compliance
  • Audit Response
  • Enforcement Entities
  • Due Diligence for Compliance
  • The Art of Negotiation
  • ITAM Automation
  • Metering/Usage Tool Functions
  • Hardware and Organizational Impacts
  • Hardware Focal Points for SAM
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Course Materials and Additional Information

Detailed information and additional resources about the Certified Software Asset Management training:

The two-day CSAM Course is designed for business professionals with minimal or entry-level experience in the field of Software Asset Management. It is essential information for beginning IT Asset Managers and other IT professionals involved in asset management, resource budgeting, finance, software licensing, contract management, and strategic planning.

The online exam is available for students starting on the last day of class; and is available from 14 days from this point. One hundred (100) questions are on the IAITAM CSAM exam and a passing mark is achieved by attaining 85% or higher.

Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 3 hours to complete. However, it is suggested to take the exam as soon as possible following the course.

Exam results are available immediately after completing the exam within the IAITAM Exam Centre.

Download the syllabus


Planned and Upcoming Courses

The following dates have currently been planned for open enrollment:


VIRTUAL COURSE: USD 1880 | MYR 7520 | SGD 2820