Key Benefits and Features
Unleash Enterprise Productivity
Business is moving faster than ever. Legacy solutions are holding back productivity. The transformative technology of artificial intelligence is opening up a vast landscape of new promises of productivity, issue resolution, agent effectiveness, and complete IT control. Since change is the only constant, you as the IT leader need to embody the change that is offered by AI-driven innovation. Market dynamics will favor those who take aggressive actions to modernize their legacy applications. The time is ripe for leveraging the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to IT Management.
Reduce IT Service Management Costs
Re-imagine IT Management with SummitAI, an AI-driven IT Management suite. Unleash enterprise productivity by effortlessly bringing Service, Asset and Operations Management together to work in concert. SummitAI using machine reasoning and codeless workflow based automation, delivers up to 20% annual savings in IT Help Desk Operations, and up to 45% better Total Cost of Ownership. SummitAI substantially reduces demand on operators, enhances user experience of services, and optimizes IT Management. SummitAI is a modular, cloud-based suite, that offers a wide range of capabilities. From natural language conversations for end users leading to automated resolution, to real-time dashboards that feature key business metrics, to gamification, SummitAI shifts the paradigm in IT Management.
Talk to CINDE (Conversational Interface and Decisioning Engine)
Business users can converse with CINDE using natural language and receive intelligent personalized responses. CINDE uses sophisticated natural language processing technologies to understand the intent of an issue which can correspond to an incident, service request or a query. CINDE understands the context in which the intent was expressed and uses machine reasoning techniques to determine the next best course of action. CINDE intelligently resolves the majority of incoming issues automatically, eliminates downtime, and unleashes enterprise productivity by freeing up knowledge workers to focus on high impact work.