Cybiant was the first global organisation to become accredited in the Service Automation Framework and has implemented service automation solutions with industry leaders across the globe.

Our service automation consulting approach provides a brief glimpse into how Cybiant can support your organisation in adopting, implementing and improving service automation.

Save valuable time and resources while delivering stable and reliable IT services to your organisation’s business customers. Benefit from a common and efficient methodology that can be applied to the various functions within your organisation’s internal and external IT value chain. This four-step structured approach, together with an extensive tool kit of service automation best-practice guidance, will enable the optimisation of services to pave the way for automation.

Jan-Willem Middelburg
Jan-Willem MiddelburgManaging Director
Contact us for more information about our service automation services, or speak to one of our consultants.

1. Service Automation Gap Assessment

2. SAF Gap Analysis Document

3. Service Automation Blueprinting

4. Self-Service Portal Design


Case Study

We have supported successful Big Data and Automation consulting efforts across some of the world’s largest enterprise businesses. Hear from the team at Petroliam Nasional Berhad (Petronas) about their experience with the Cybiant Advisory Services team, as we performed a digital transformation project, including gap analysis and service automation design.

The Cybiant Advisory Service team realized the full benefits of automated provisioning, whilst addressing the complete end-to-end workflow, from business request to service activation, which involves technology, people, and processes. As a result, inconsistency in data entry reduced with 80%, and the deployment of new services was reduced from 6 weeks to less than 48 hours.

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Would you like to get support on your Automation journey?

Cybiant has the experience and comprehensive solutions to guide your organization through Automation projects. In order to receive expert advice from any of consultants, please do not hesitate to contact us.