SERVICE AUTOMATION

Cybiant was the first global organisation to become accredited in the Service Automation Framework and has implemented service automation solutions with industry leaders across the globe.

Our service automation consulting approach provides a brief glimpse into how Cybiant can support your organisation in adopting, implementing and improving service automation.

Save valuable time and resources while delivering stable and reliable IT services to your organisation’s business customers. Benefit from a common and efficient methodology that can be applied to the various functions within your organisation’s internal and external IT value chain. This four-step structured approach, together with an extensive tool kit of service automation best-practice guidance, will enable the optimisation of services to pave the way for automation.

Jan-Willem Middelburg
Jan-Willem MiddelburgManaging Director
Contact us for more information about our service automation services, or speak to one of our consultants.

1. Service Automation Gap Assessment

Determine the readiness of your organisation for the adoption of automated services. Identify which automated services, if any, that your organisation already uses and describe the state of the service catalogue, service portals, service level agreements, technology, and skills requirements – based on the theory and structure of the service automation framework. The service automation gap assessment will be led onsite by an experienced consultant with indepth expertise, as well as through extensive data analysis.

2. SAF Gap Analysis Document

Leverage the findings of the service automation gap assessment to identify the best route for achieving service automation. Discover the actions required to begin delivering automated services and identify opportunities for quick wins. In addition, your organisation will gain insight regarding cost savings and process design issues, as well as information necessary to build the financial business case for service automation.

3. Service Automation Blueprinting

Receive a service automation blueprint for every service in your organisation’s service catalogue. Blueprinting is an essential technique used in service automation and provides key information necessary for both scripting and process automation. The blueprint will outline the workflows, communications, and scripts that need to be assembled in the self-service portal.

4. Self-Service Portal Design

Utilise the blueprints from the service automation blueprinting phase to create the self-service interface, which connects the users with the service provider and allows for the operation of the self-service portal. While meeting all the functional requirements of the organisation, the portal must be set up so it is easy to understand and easy to use. This needs to be assembled in the self-service portal.

CUSTOMER SUCCESS STORIES

Case Study

We have supported successful Big Data and Automation consulting efforts across some of the world’s largest enterprise businesses. Hear from the team at Petroliam Nasional Berhad (Petronas) about their experience with the Cybiant Advisory Services team, as we performed a digital transformation project, including gap analysis and service automation design.

The Cybiant Advisory Service team realized the full benefits of automated provisioning, whilst addressing the complete end-to-end workflow, from business request to service activation, which involves technology, people, and processes. As a result, inconsistency in data entry reduced with 80%, and the deployment of new services was reduced from 6 weeks to less than 48 hours.

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TRAINING SERVICES

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Would you like to get support on your Automation journey?

Cybiant has the experience and comprehensive solutions to guide your organization through Automation projects. In order to receive expert advice from any of consultants, please do not hesitate to contact us.
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