The ITIL® Process Framework

ITIL stands for The Information Technology Infrastructure Library. It is a set of IT best practices such as IT Service Management (ITSM) and IT Asset Management (ITAM). ITIL elaborate processes, procedures, tasks and worksheets which are organisation or technology specific. ITIL’s systematic approach able to help businesses to manage risk, strengthen customer relations, establish cost-effective practices, and build steady IT environment that allowed businesses to grow, scale and changed.

History of ITIL

The united Kingdom’s Central Computer and Telecommunications Agency (CCTA) realised the importance of acknowledge IT as a service and apply consistent practices across the entire IT service lifecycle. Therefore, the development of the Government Information Technology Infrastructure Management methodology begins. CCTA release the first version of ITIL in 1989 and name it as ITIL V1.

In the year 2000, the CCTA joint into the office of Government Commerce then release the second version of ITIL in the following year namely ITIL V2.

7 years later (2007), ITIL was updated to the next version which is ITIL V3 and was updated in the year 2011 to resolve errors and inconsistencies from the feedbacks of user community.

In 2013, The UK Cabinet Office and Capita PLC established Axelos. Axelos currently taking role in ITIL development. The last ITIL guidelines was announce in 2017. ITIL 4 was then release with related modules throughout 2019 and 2020.

What is ITIL use for?

ITIL has been widely practice by most businesses over the years in various industry with its proven concept. ITIL is a framework used to standardize the selection, planning delivery and maintaining the overall lifecycle of an IT services within a business. The goal is to improve efficiency and achieve expected service delivery.

What is ITIL Process Framework?

Each revision version of ITIL delivers updated documentation and certifications to prepare organizations for the most current infrastructure landscape and the types of services offerings. ITIL’s framework is not a mandatory checklist to implement best practices. Organisations should evaluate and implement the aspects that are most significant to meet their business needs.

Who Uses ITIL?

ITIL is a globally recognised framework with proven track record to assist businesses to build a reliable IT environment while ensuring high quality of customer service yet constantly improving the IT-enabled services. ITIL helps your businesses to create accurate, repeatable processes and keep consistent quality deliveries. ITIL has been widely adopted over decades by any size of businesses and industry including government sectors, education systems as well as non-governmental organizations.

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