The SummitAI ITSM Fundamentals will provide participants with an introductory overview of the key concepts of IT Service Management, and how they can be supported in the Symphony SummitAI technology platform. This course provides a bridge between the more theoretical concepts of the ITIL best practice framework, and real-world implementation considerations in practice.
The SummitAI ITSM Fundamentals course is a 2-hour workshop. The course starts with an introduction to basic Service Management concepts, the ITIL Best Framework and an overview of the relevant practices and processes. We will subsequently discuss how different best practices (ITIL, Agile, ITAM) power next generation ITSM environments.
After the fundamental concepts of IT Service Management have been covered, we will showcase how ITSM Platforms can be leveraged to solve everyday enterprise problems, and how these technologies can improve Service Delivery operations and performance. Specifically, we will consider the operational processes of Incident Management, Problem Management, Request Fulfilment and the set-up and structuring of a Service Catalogue. These examples will be illustrated in the SummitAI platform, and participants will be able to follow along in the course with a free demo account and a number of additional free resources.
The goal of the SummitAI ITSM Fundamentals workshop is to provide participants with an introductory overview to core ITSM practices. Additionally, this course aims to make participants familiar with the basic feature of the SummitAI platform. For this SummitAI ITSM Fundamentals workshop, no prior programming experience is required, although it helps if participants are familiar with basic IT terminology.
Note: Cybiant is an official partner of Symphony SummitAI and has extensive experience in the design and implementation of Service Management solutions. The licenses that are provided as part of this course are trial-licenses only and will expire after a limited period of time. More information? Contact us here.