SummitAI ITSM Fundamentals

(17 customer reviews)


FREE 2-hour workshop SummitAI ITSM Fundamentals

The SummitAI ITSM Fundamentals is a 2-hour workshop. The course starts with a fundamental understanding of ITSM and Service Management concepts, and subsequently explores how to set this up in the SummitAI Platform. Specifically, we will look at the setup of a Service Catalogue, and the implementation of Incident Management, Problem Management, Request Fulfilment and Change Management.

Delivery Format: Virtual
Certificate: Certificate of Completion from Cybiant


The SummitAI ITSM Fundamentals will provide participants with an introductory overview of the key concepts of IT Service Management (ITSM) and how they can be supported in the Symphony SummitAI technology platform. This course provides a bridge between the more theoretical concepts of the ITSM best practice framework, and real-world implementation considerations in practice.

The SummitAI ITSM Fundamentals course is a 2-hour workshop. The course starts with an introduction to basic Service Management concepts, the ITSMBest Framework and an overview of the relevant practices and processes. We will subsequently discuss how different best practices (ITSM, Agile, ITAM) power next generation ITSM environments.

After the fundamental concepts of IT Service Management have been covered, we will showcase how ITSM Platforms can be leveraged to solve everyday enterprise problems, and how these technologies can improve Service Delivery operations and performance. Specifically, we will consider the operational processes of Incident Management, Problem Management, Request Fulfilment and the set-up and structuring of a Service Catalogue. These examples will be illustrated in the SummitAI platform, and participants will be able to follow along in the course with a free demo account and a number of additional free resources.

The goal of the SummitAI ITSM Fundamentals workshop is to provide participants with an introductory overview to core ITSM practices. Additionally, this course aims to make participants familiar with the basic feature of the SummitAI platform. For this SummitAI ITSM Fundamentals workshop, no prior programming experience is required, although it helps if participants are familiar with basic IT terminology.

Note: Cybiant is an official partner of Symphony SummitAI and has extensive experience in the design and implementation of Service Management solutions. The licenses that are provided as part of this course are trial-licenses only and will expire after a limited period of time. More information? Contact us here.


Cybiant offers the following learning options for this course:

E-Learning – 3 months access
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option provides access for 3 months, and includes the official exam.

Virtual Training – 2×2 hours per day
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Our virtual training courses are organized in 2 x 2-hour sessions per day to accommodate some other work. Official examinations are included in the pricing.

Classroom Training – full day
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.

You can register for the course by selecting the option of your choice below:

SummitAI ITSM Fundamentals5 January 2024$0.00
SummitAI ITSM Fundamentals8 April 2024$0.00
SummitAI ITSM Fundamentals12 July 2024$0.00
SummitAI ITSM Fundamentals1 November 2024$0.00


Learning Objectives

This course is structured into three modules and will cover the following content:

  • Module 1: Fundamental Concepts of ITSM. In this first module, we will discuss the basic concepts of Service Management, the ITSM Framework, and the core operational processes that are required to Support IT Operations.
  • Module 2: Basic IT Operational Processes. This module discussed the operational processes that every service support organizations will need to deliver value to their customers. In this module, we will cover Incident Management, Problem Management and Request Management.
  • Module 3: The Service Catalogue. In the final module of this course, we will discuss how to structure and set-up a Service Catalogue to efficiently deliver IT services.

After completion of this course, participants will receive a certificate of completion from Cybiant.

Target Audience

The SummitAI ITSM Fundamentals course is an introduction to Service Management, and therefore aimed at everyone who is interested in Service Operations or Service Delivery. Please note that the course is aimed at people with no prior experience in the Service Management domain. For more in-depth knowledge, we recommend more advance certification programs.


There are no pre-requisites for this course. Some experience with Service Management Processes will help your understanding.

17 reviews for SummitAI ITSM Fundamentals

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    Joseph Ordaya (verified owner)


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    Izzlee Lujaini

    Love the workshop! contents were clear and easy to understand.

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