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Service Integration and Management (SIAM™) Foundation

Validate your multi-sourcing skills - help an organization manage its service providers

Service Integration and Management (SIAM™) Foundation

RM1,840.00

The SIAM Foundation course provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value. Whether you only use external service providers, or a combination of both internal and external resources, SIAM delivers. Become a certified service management professional proficient in the Service Integration and Management methodology.

Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: Service Integration and Management (SIAM™) Foundation

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Description

Become a certified service management professional proficient in the Service Integration and Management methodology.

In this SIAM Foundation course, you will learn how to apply the service integration and management (SIAM) methodology for more effective supplier and vendor management. Many organizations outsource part of their IT services. Whether it is scaling to meet business needs, lowering costs, or driving innovation, managing multiple suppliers is complex and challenging and many of today’s multi-vendor outsource models have failed to deliver against expectations.

The increasing complexity of the IT value chain and the rise of multi-vendor supplier eco-systems has driven the need for a new approach: Service Integration and Management (SIAM). Service integration and management (SIAM) is an advanced method explicitly designed to help you manage multiple service providers effectively and efficiently. SIAM gives you the tools you need to get everyone aligned with your organization’s service management goals.

The SIAM Foundation course provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value. Whether you only use external service providers, or a combination of both internal and external resources, SIAM delivers.

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Learning Objectives

This Service Integration and Management training course helps participants along the road to implementing SIAM at their organization. The SIAM Foundation course and certificate are also aimed at IT suppliers who wish to standardize their service integration and management model for multiple clients. The aim of the SIAM methodology is to translate work processes into technology in order to have an automated and constantly updated picture of workflow data and be able to focus on end-to-end performance. This course is therefore also perfect for professionals who want to work with the SIAM methodology in combination with Lean IT, Agile Project ManagementDevOps and/or IT4IT; and those who realize that a SIAM mindset and SIAM-related technology can help improve flow efficiency.

The Service Integration and Management Foundation training course starts by examining the foundations of operational IT delivery processes and the related process data that determines the end-to-end performance of these processes. SIAM builds an IT ecosystem on the foundations of the operational IT processes. After passing the SIAM Foundation exam, you will understand:

  • Service integration, SIAM technology and related key terms, the benefits of and processes needed to build a SIAM organization and IT ecosystem, and the relationship of SIAM to other process standards like ITIL and COBIT
  • SIAM from the perspective of sourcing, sourcing governance, general governance structures and SIAM governance
  • Measured values, performance analyses and key performance indicators (KPIs)
  • Performance-based management, IT value streams, workflow and flow efficiency, SIAM software and data selection, the relationship of SIAM to Lean IT, Agile, DevOps (CI/CD) and the automation of IT delivery and orchestration (IT4IT)
  • SIAM-implementation structures, SIAM roles and responsibilities
  • Business case for SIAM
  • Challenges, risks and organizational change (change management) involved in implementing SIAM

Target Audience

SIAM Foundation is ideal for professionals seeking a highly recognized service management certification – emphasising skills in multi-sourcing and service delivery optimisation. Suitable roles include:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs
  • Chief Technical Officers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Supplier Managers
  • Service and Process Architects

Exam Structure

  • 60 minute ‘closed book’
  • 40 multiple choice questions
  • Pass mark is 26/40 (65%)

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Event Details

Cybiant offer the following learning options for this course:

Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.

Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.

Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:

Start time: 09:00 UTC+08

End time: 17:00 UTC+08

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