RM2,200.00 – RM3,160.00
This Service Automation Foundation training course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering.
Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: Service Automation Foundation
The Service Automation Foundation (SAF) course is an introduction to the Service Automation Framework for the design and delivery of automated services. Service providers who use service automation deliver their services through a self-service portal, platform or application directly to users.
Service Automation – the concept of delivering services through smart technology – is a rapidly growing area of interest for most organizations. Companies such as Spotify, Netflix and Uber (who deliver 100% automated services) have proven that organizations can achieve rapid growth and gain a competitive advantage by relying on Service Automation. The core objective of Service Automation Foundation training is to learn you how to transition analog (or manual) steps of service delivery process into automated steps.
By making this transition, service providers are able to deliver their services instantly, cost-effectively and to a potentially bigger market. Taking the steps towards the delivery of automated services is however not straightforward. Many organizations struggle with the question of where to start or which services to automate. The Service Automation Framework was developed to provide an answer to this question.
This Service Automation training course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company.
The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.
This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.
The candidate who meets criteria of the Service Automation Foundation Examination should as a minimum be able to recall, recognize and demonstrate understanding of the theories, design elements, processes and techniques as outlined in the Service Automation Framework.
Specifically, (s)he should be able to demonstrate this understanding by being able to:
Each of the learning objectives above is illustrated through a number of case studies and real-world examples.
This qualification is aimed at individuals who require a working knowledge of the key principles of Service Automation, who need to know the terminology used and some of the theory behind the practice. The target audience of the Service Automation Foundation Qualification therefore includes:
The Service Automation Foundation Exam (by APMG-International) is structured in the following way:
Please find below information and resources for this course:
Cybiant offer the following learning options for this course:
Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.
Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.
Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:
Start time: 09:00 UTC+08
End time: 17:00 UTC+08
MALAYSIA
Level 25, 198 Menara Worldwide,
Jalan Bukit Bintang,
50450 Kuala Lumpur
info@cybiant.com
SINGAPORE
Level 04-05, The Signature,
51 Changi Business Park Central 2,
6 Singapore 486066, Singapore.
info@cybiant.com
SERVICE MANAGEMENT
IT ASSET MANAGEMENT
ROBOTIC PROCESS AUTOMATION
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Kurt Bergmans –
The quality of the materials as well as expertise of trainer.
Jeremy Chia –
Excellent course that was very well explained by Jan.
Riezel Serdan –
Our trainer knew how to turn an otherwise dry subject into something that became progressively interesting, breaking it up with anecdotes relevant to the topic. Great explanations with good practical cases. Really enjoyed this course.
Poo Cheng Leong –
Our trainer was the author of the book, and was able to share many examples of how to apply Service Automation in practical situations. I especially found the blueprinting workshop very useful.