Lean IT Foundation

Enable organizations to provide the best possible services for their customers

Lean IT Foundation

RM2,320.00RM3,320.00

Banish wasteful practices for more effective IT services with our Lean IT certification. Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods.

Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: Lean IT Foundation

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Description

Banish wasteful practices for more effective IT services with this Lean IT certification. Lean IT is the extension of lean manufacturing and lean services principles applied to the development and
management of information technology (IT) products and services. Lean IT’s core concern is the elimination of waste, where waste is work that adds no value to a product or service. Consultants and evangelists for Lean IT identify an abundance of waste across the business service “production line”, including legacy infrastructure and fractured processes. By reducing waste through the application of lean strategies, CIOs and CTOs from companies around the world are driving IT from the confines of a back-office support function to a central role in delivering customer value.

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods.

The Lean IT approach is a way of thinking and acting, focussing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

Lean Principles are concerned with:

  •     Increasing customer value.
  •     Eliminating waste (work that does not add value).
  •     Management as a facilitator.
  •     The involvement of all employees.
  •     Continual improvement.
  •     Preserving value with less work.

In this course, candidates will learn how to apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes. And how to utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment. It will provide insights into customer experience and identify the cause of problems to increase customer satisfaction. Candidates will learn how to align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity and how to streamline and automate compliance processes to lessen cost and risk. This will enable an organization to achieve operational excellence through improved agility, service quality and efficiency and build a customer and value-oriented culture in which employees engage in Lean IT processes. With optimising IT operations and processes supporting the most business-critical applications and services and implement a rigorous problem-solving process to achieve greater strategic and financial value.

Learning Objectives

  • The principles underlying the Lean philosophy.
  • The importance of understanding and delivering customer value.
  • The way Lean looks at processes and the waste within them.
  • How to measure performance and the key determinants of performance.
  • What the organizational requirements are when implementing Lean, including the use of visual management tools.
  • The DMAIC problem-solving model.
  • Which behaviour and attitude is necessary for Lean to be successful within an IT organization.

Target Audience

Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.

Exam

The LITA Lean IT Foundatio certification has the following structure:

  • Multiple Choice, Scenario based Multiple Choice
  • 40 questions per paper
  • 65% (26 of 40) or more required to pass
  • 60 minutes duration

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Event Details

Cybiant offer the following learning options for this course:

Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.

Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.

Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:

Start time: 09:00 UTC+08

End time: 17:00 UTC+08

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