Banish wasteful practices for more effective IT services with this Lean IT certification. Lean IT is the extension of lean manufacturing and lean services principles applied to the development and
management of information technology (IT) products and services. Lean IT’s core concern is the elimination of waste, where waste is work that adds no value to a product or service. Consultants and evangelists for Lean IT identify an abundance of waste across the business service “production line”, including legacy infrastructure and fractured processes. By reducing waste through the application of lean strategies, CIOs and CTOs from companies around the world are driving IT from the confines of a back-office support function to a central role in delivering customer value.

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods.

The Lean IT approach is a way of thinking and acting, focussing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

Lean Principles are concerned with:

•     Increasing customer value.
•     Eliminating waste (work that does not add value).
•     Management as a facilitator.
•     The involvement of all employees.
•     Continual improvement.
•     Preserving value with less work.

In this course, candidates will learn how to apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes. And how to utilize several Lean IT analysis tools and understand the application of the Lean IT philosophy in an IT environment. It will provide insights into customer experience and identify the cause of problems to increase customer satisfaction. Candidates will learn how to align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity and how to streamline and automate compliance processes to lessen cost and risk. This will enable an organization to achieve operational excellence through improved agility, service quality and efficiency and build a customer and value-oriented culture in which employees engage in Lean IT processes. With optimising IT operations and processes supporting the most business-critical applications and services and implement a rigorous problem-solving process to achieve greater strategic and financial value.