ITIL® 4 Specialist: Create, Deliver & Support

A higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services

ITIL® 4 Specialist: Create, Deliver & Support

RM3,320.00RM4,800.00

The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

Delivery format: Classroom, Virtual-Led & Self-Paced Online
Certification: ITIL® 4 Specialist: Create, Deliver & Support (AXELOS)

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Description

The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation while talking about challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers. CDS is not about the technical aspects of IT service management. Instead, it takes a higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services. Accordingly, this module is geared towards the needs of more experienced ITIL practitioners (for example, team leads, managers, and consultants) responsible for the design, development, delivery and support of IT-enabled and digital products and services.

A major element within CDS are the value streams – the series of steps that an organization takes to create and deliver products and services to a service consumer. It’s a journey through the service value chain that depicts the flow of work, value and information across the organization as it converts demand to value.

The ITIL 4 Create, Deliver and Support examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.

More information about the transition between ITIL 3 and ITIL 4 is available at our Ultimate ITIL 4 FAQ

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Course contents

This course is broken down in the following six modules:

  1. ITIL Recap
  2. The evolution of professionalism in IT and service management
  3. Using information and technology to create, deliver, and support services
  4. Value streams to create, deliver, and support services
  5. Prioritizing work and managing suppliers
  6. Recap & Exam  preparation

Every module is supported with in-class exercises and sample exam questions.

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Learning Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist – Create, Deliver and Support exam specification:

  • Understand the concepts and challenges relating to the following across the service value system
  • Understand how to use a ‘shift left’
  • Know how to plan and manage resources in the service value system
  • Understand the use and value of information and technology across the service value system
  • Know how to use a value stream to design, develop and transition new services
  • Know how the following ITIL practices contribute to a value stream for a new service:
    • Service design
    • Software development and management
    • Deployment management
    • Release management
    • Service validation and testing
    • Change enablement
  • Know how to use a value stream to provide user support
  • Know how the ITIL practices contribute to a value stream for user support
  • Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
  • Understand the use and value of the following across the service value system:
    • Buy vs build considerations
    • Sourcing options
    • Service integration and management

Target Audience

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Exam & Prerequisite

  • Multiple Choice Question
  • 40 Questions
  • 28 marks required to pass (out of 40 available) — 70%
  • 90-minute duration
  • Closed-book

The ITIL 4 Foundation Qualification is a prerequisite for the ITIL 4 Strategist: Create, Deliver & Support Certification.

Downloads

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Event Details

Cybiant offer the following learning options for this course:

Self-Paced-Online Learning - 3 months access
If your a choosing the Self-Paced-Online (SPO) learning option, you will complete the course on your own time, in your own pace. Cybiant will provide you with access to an online learning environment where you can watch videos, and practice with sample questions. The SPO option provides access for 3 months, and includes the official exam.

Virtual Training - 2x2hours per day
If you are choosing the virtual training learning option, you will participate in a live course by a Cybiant instructor, which is delivered 100% online. You will receive meeting invitations to participate in the live lectures through the Zoom platform. There will be 2 x 2-hour sessions per day, so this option does provide you with flexibility to plan some other work. All sessions are recorded, in case you miss any of the session. All virtual training courses include the official examination, which will be taken online on the last day of class.

Classroom Training - full day
If you are choosing the classroom training option, you will participate in this training in a live class in a 5-star hotel. This training option provides you with the opportunity to discuss topics in detail with other course participants, and learn from their experience. You will be trained by one of our Cybiant experts, and will complete the exam on the last day of class. Training is conducted daily, based on the following time schedule:

Start time: 09:00 UTC+08

End time: 17:00 UTC+08

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