Certified Agile Service Manager
RM2,925.00 – RM6,210.00
Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
Delivery format: Classroom, Virtual-Led & E-learning
Certification: Certified Agile Service Manager®
- Description
- Registration
- Learning Objectives
- Target Audience
- Exam & Prerequisites
- Downloads & Materials
- Reviews (1)
Certified Agile Service Manager
Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
The Certified Agile Service Manager course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products, and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, and overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.
This course positions learners to successfully complete the Certified Agile Service Manager exam.
Registration
Cybiant offers the following learning options for this course:
E-Learning – 3 months access
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option provides access for 3 months, and includes the official exam.
Virtual Training – 2×2 hours per day
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Our virtual training courses are organized in 2 x 2-hour sessions per day to accommodate some other work. Official examinations are included in the pricing.
Classroom Training – full day
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.
You can register for the course by selecting the option of your choice below:
| Image | Name | Format | Dates | Price | Buy |
|---|---|---|---|---|---|
 | Certified Agile Service Manager | E-learning | Anytime, Anywhere | RM2,925.00 | |
| Certified Agile Service Manager | Virtual | 11 - 14 December 2023 (US Time Zone - GMT-5) | RM6,210.00 | |
| Certified Agile Service Manager | Classroom | 18 - 20 December 2023 Kuala Lumpur | RM4,560.00 |
If your preferred date is not available, please feel free to get in touch with us.
Learning Objectives
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Learn about SCRUM from a product and process perspective
- Agile thinking and values into service management
- Scrum roles, artifacts, and events as it applies to both products and processes
- The two aspects of Agile Service Management:
- 1 – Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
- 2- Agile Process Design–applying Agile practices to process design projects
Target Audience
The target audience for the Certified Agile Service Manager course is:
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Process owners and process designers
- Developers who are interested in helping make processes more agile
- Managers who are looking to bridge multiple practices into a DevOps environment
- Employees and managers responsible for designing, re-engineering or improving process
- Consultants guiding their clients through process improvement and DevOps initiatives
- Internal and external suppliers Process stakeholders
Exam & Prerequisites
Exam
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.
Prerequisites
- Completion of pre-class assignment
- Familiarity with IT service management processes and ITIL® is recommended
Downloads & Materials
- Course Brochure - Certified Agile Service Manager® (250 downloads)
- Certified Agile Service Manager (CASM) ® Reference Card (182 downloads)
- Certified Agile Service Manager® Course Description (166 downloads)
Learner Manual (excellent post-class reference) including:
-
- The Agile Service Management Guide and Scrum Guide (pre-class resources)
- Learner Manual (excellent post-class reference)
- Participation in unique hands-on exercises designed to apply concepts
- Sample documents, templates, tools and techniques
- Access to additional sources of information and communities
1 review for Certified Agile Service Manager
Unless otherwise specified, all courses include official examination
All Cybiant trainers are experts in their knowledge domain
Is your e-learning not what you expected? You get your money back.
VASANTHA KUMAR PERISAMY –
The explanation and example given were informative, very knowledgeable trainer. Prefer to have physical class. thank you to Cybiant for allocating the right trainer.