Published On: 9 February 2023By Categories: Tags: 3.7 min read

How Government Agencies can transform with Robotic Process and Intelligent Automation

Have you ever experienced that spent a significant amount of time at government agency just to get a simple task done? And you realized that in the current digital world, government agencies are still doing data collection, data entry, and document processing in a relatively manual and ineffective way. Manual processing and service inefficiency are often cited as the main dissatisfaction of citizens towards government agencies.

Governments around the world are under pressure to operate more efficiently to serve citizens better. To achieve that, government agencies require new digital initiatives and smarter, modern technologies option, such as Intelligent Automation (IA) in helping government agencies operate efficiently.

Intelligent Automation, sometimes also known as cognitive automation, is a type of RPA (Robotic Process Automation) that includes Artificial Intelligence (AI), Machine Learning (ML), or Natural Language Processing (NLP). IA is dynamic in nature and has the ability to learn and adjust as they gain experience. This technology enables the automation of repetitive and mundane tasks, increases speed and efficiency, lower operating costs, and frees up workers to perform more value-added activities.

Robotic Process and Intelligent Automation in Government Use Cases


When IA deployed strategically, Intelligent Automation can bring significant benefits to government agencies, like reduce costs and errors increase efficiency and improve worker productivity and satisfaction, provide better and faster services, ultimately enable government agencies in improving their services satisfaction to general public.

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