Webinar: ITIL 4 – Introduction to Key Concepts

  • 6 March 2020

  • 10:00 AM – 10:45 AM

In this webinar, we will provide an overview of the key concepts of the ITIL 4 Framework. We will discuss the major differences between ITIL V3 and ITIL 4, and provide an overview of the ‘new’ concepts that have been added to the new version:

  • the key concepts of creating value with services;
  • the ITIL 4 Service Value System (SVS)
  • the four dimensions of Service Management
  • the ITIL 4 guiding principles

The webinar will end with a Q&A session, where participants can ask questions about ITIL concepts, the new examination and certification scheme, or any other questions related to Service Management.

If you are interested in IT Service Management and have peaked a curiosity for learning more about the new ITIL 4 Framework, this webinar is the perfect opportunity for you.

Note that this is a FREE webinar – you don’t have to pay for anything – join for a free educational experience!

This session will cover:
– 30 minutes webinar
– 10 minutes Q&A

More information can be retrieved in the ITIL 4 Foundation course.

Presenter of this webinar:

Jan-Willem Middelburg, Author of the EBDAJan-Willem Middelburg is the CEO and co-founder of Cybiant, based in Kuala Lumpur. He started Cybiant with the mission to make a more sustainable world for the Next Generation through the use of data and automation. Jan-Willem authored and co-authored numerous books, including Serious Gaming (2013), The Service Automation Framework (2017) and recently The Enterprise Big Data Framework (2018).

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