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DTSTART;TZID=Asia/Singapore:20260715T160000
DTEND;TZID=Asia/Singapore:20260715T170000
DTSTAMP:20260626T082823Z
CREATED:20260624T071627Z
LAST-MODIFIED:20260626T082823Z
UID:30168-1784131200-1784134800@www.cybiant.com
SUMMARY:How to Create an Effective Service Management Office (SMO)
DESCRIPTION:Overview \nMany organisations invest significantly in service management frameworks\, tools\, and training; however\, quality remains inconsistent\, processes diverge across teams\, and no single function is accountable for the overall service experience. The root cause is rarely a skills gap. It is a structural one. \nA Service Management Office (SMO) provides the governance\, coordination\, and continual improvement capability that transforms isolated ITSM practices into a coherent\, organisation-wide discipline. In this 60-minute live webinar\, Cybiant’s experts walk through what an SMO is\, how it differs from a PMO or a service desk\, and how to design and stand one up in a way that delivers measurable value without becoming a bureaucratic bottleneck. \n\nWhat You Will Learn \n\nThe purpose and scope of a Service Management Office\, and how it differs from a PMO or help desk function\nThe core functions an SMO should own\, and the ones it should deliberately leave out\nHow to design an SMO operating model suited to your organisation’s size and maturity\nA phased\, practical roadmap for establishing an SMO from the ground up\nThe metrics and indicators that demonstrate an SMO is delivering real organisational value\n\nWho Should Attend \nThis webinar is designed for IT service managers\, heads of service delivery\, ITSM process owners\, transformation leads\, and anyone responsible for coordinating service management practices across teams or business units. \n  \nRegister Now
URL:https://www.cybiant.com/event/how-to-create-an-effective-service-management-office-smo/
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://www.cybiant.com/wp-content/uploads/2026/06/Cybiant-blog-2.png
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BEGIN:VEVENT
DTSTART;TZID=Asia/Singapore:20260827T160000
DTEND;TZID=Asia/Singapore:20260827T170000
DTSTAMP:20260701T085418Z
CREATED:20260701T085418Z
LAST-MODIFIED:20260701T085418Z
UID:30170-1787846400-1787850000@www.cybiant.com
SUMMARY:Understanding the PPP Maturity Framework
DESCRIPTION:Overview \nPublic-private partnerships are among the most complex instruments in public finance. They span decades\, involve multiple stakeholders across government and the private sector\, and carry consequences\, financial\, political\, and social\, that extend far beyond the signing of a contract. When organisational capability is not up to the task\, the costs are significant and often irreversible. \nThe Public-Private Partnership Maturity Index (PPPMI) addresses this directly. Grounded in the CP3P body of knowledge and the World Bank-backed PPP Guide\, the PPPMI provides governments and PPP units with a standardised\, repeatable framework for measuring capability\, identifying critical gaps\, and building structured improvement programmes that strengthen performance across the full PPP lifecycle. \nIn this 60-minute live webinar\, practitioners and public-sector professionals will receive a detailed introduction to the PPPMI\, its structure\, and how to move from assessment to meaningful institutional change. \n\nWhat You Will Learn \n\nWhat the PPPMI is\, why it was developed\, and the capability problem it is designed to solve\nHow the framework is structured — categories\, maturity levels\, and underlying process areas\nHow to assess where an organisation currently sits on the maturity scale\nHow to translate assessment findings into a sequenced\, structured improvement programme\nHow the PPPMI aligns with the CP3P certification pathway and the global PPP Guide\n\nWho Should Attend \nThis webinar is designed for government officials\, public-sector project leads\, PPP unit staff\, development bank professionals\, infrastructure advisors\, and private-sector teams bidding on or delivering PPP projects. \nRegister Now
URL:https://www.cybiant.com/event/understanding-the-ppp-maturity-framework/
CATEGORIES:Webinar
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DTSTART;TZID=Asia/Singapore:20260910T160000
DTEND;TZID=Asia/Singapore:20260910T170000
DTSTAMP:20260701T085802Z
CREATED:20260701T085648Z
LAST-MODIFIED:20260701T085802Z
UID:30172-1789056000-1789059600@www.cybiant.com
SUMMARY:Governance for AI Agents
DESCRIPTION:Overview \nScripted automation follows rules. AI agents make decisions. That distinction between deterministic processes and goal-directed systems that perceive\, assess\, and act with degrees of autonomy is where conventional governance frameworks reach their limits. \nOrganisations deploying agentic AI in production are exposing themselves to a category of risk that oversight models designed for traditional automation were never built to address: autonomous actions that are difficult to audit\, errors that cascade before human review is possible\, and accountability gaps that become liabilities when regulators and auditors ask what an agent did and why. \nThis webinar sets out a practical governance model for AI agents — one that defines autonomy levels\, embeds guardrails into the architecture\, and builds accountability into the system rather than the documentation. \n\nWhat You Will Learn \n\nWhat distinguishes AI agents from conventional automation\, and why that distinction matters for governance\nThe specific risk landscape introduced by autonomous and semi-autonomous agents in production\nA structured governance model covering autonomy levels\, operating boundaries\, human oversight\, and accountability\nHow to embed governance into the architecture through policy-as-code\, audit logging\, and escalation design\nHow established service automation and ITSM governance frameworks extend to agentic AI\n\nWho Should Attend \nThis webinar is designed for CIOs\, CTOs\, heads of automation\, risk and compliance leaders\, enterprise architects\, and service management leaders who are evaluating or have already begun deploying agentic AI in their operations. \nRegister Now
URL:https://www.cybiant.com/event/governance-for-ai-agents/
CATEGORIES:Webinar
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