The SummitAI ITSM Fundamentals is a 2-hour workshop. The course starts with a fundamental understanding of ITSM and Service Management concepts and subsequently explores how to set this up in the SummitAI Platform. Specifically, we will look at the setup of a Service Catalogue, and the implementation of Incident Management, Problem Management, Request Fulfilment and Change Management.
The SummitAI ITSM Fundamentals will provide participants with an introductory overview of the key concepts of IT Service Management, and how they can be supported in the Symphony SummitAI technology platform. This course provides a bridge between the more theoretical concepts of the ITIL best practice framework, and real-world implementation considerations in practice.
📅 Date: August 25, 2023 ⏰ Time: 9:00am to 11:00am 📍 Location: Virtual
Cybiant is an official partner of Symphony SummitAI and has extensive experience in the design and implementation of Service Management solutions. The licenses that are provided as part of this course are trial-licenses only and will expire after a limited period of time. More information? Contact us here.