In today’s competitive business environment that’s rapidly moving towards digitisation, now, more than ever, IT needs to deliver efficient and cost-effective services to the business.

To achieve this success, the first step is realising that the true goal of an ITSM initiative: to deliver stable and reliable IT services to the business customer. With world-leading expertise from the most recognised industry experts, Cybiant has been innovating the ITSM industry by introducing service automation and service intelligence concepts, which are now used by organizations across the globe. The Cybiant consulting model provides a full transformation lifecycle approach enabling our customers to translate their ITSM knowledge into tangible and lasting results.

Jan-Willem Middelburg
Jan-Willem MiddelburgManaging Director
Contact us for more information about our digital transformation services, or speak to one of our consultants.


We offer the following consulting services and products in the IT Service Management domain. For a tailored solution, please reach out to us directly. We are happy to help.


Would you like to get support on your IT Service Management journey?

Cybiant has the experience and comprehensive solutions to guide your organization through Digital Transformation projects. In order to receive expert advice from any of consultants, please do not hesitate to contact us.


Case Study

We have supported successful Big Data and Automation consulting efforts across some of the world’s largest enterprise businesses. Hear from the team at Petroliam Nasional Berhad (Petronas) about their experience with the Cybiant Advisory Services team, as we performed a digital transformation project, including gap analysis and service automation design.

The Cybiant Advisory Service team realized the full benefits of automated provisioning, whilst addressing the complete end-to-end workflow, from business request to service activation, which involves technology, people, and processes. As a result, inconsistency in data entry reduced with 80%, and the deployment of new services was reduced from 6 weeks to less than 48 hours.


In order to support our ITSM practice, we offer the followingcourses and certification programs:

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