The Ultimate ITIL 4 FAQ In February 2019, AXELOS launched the new version of the global service management framework, toward ITIL 4. ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, Mercantil Bank an Sutter Health, have all implemented ITIL Best Practices. Read more about ITIL 4: What you need to know about the ITIL 4 Update Because we have received many questions about the implications of the ITIL update towards technology, training and certification, we have composed this 'Ultimate ITIL 4 FAQ'. In this FAQ, we will answer the most important questions about ITIL 4. The information below is a combination of the information we received from AXELOS, industry experts, as well as our own team of trainers.
Introduction to the ITIL 4 Update The ITIL 4 Update is finally here! ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, Mercantil Bank an Sutter Health, have all implemented ITIL Best Practices. Throughout the past four decades, ITIL has gone through a number of revisions. Major updates included the introduction of ITIL V2 in 2001 (the Service Support and Service Delivery model) and ITIL V3 (the Service Lifecycle) in 2007. After more than decade, the new ITIL 4 Update was released. ITIL 4 addresses many of the previous critiques that were part of the previous versions. Most importantly, the rigidity towards process orientation, which was very prevalent in ITIL V3. Additionally, the new ITIL 4 framework incorporates many of the newer IT developments, such as a DevOps, Lean and Service Automation. These developments were not recognized in any of the previous versions. What is ITIL 4? ITIL 4 is the latest version of ITIL, and was published by AXELOS. AXELOS is a joint venture between the UK Government and Capita, a private equity investor. In its core, ITIL 4 consists of a [...]
Webinar: ITIL 4 - Introduction to Key Concepts 6 March 2020 10:00 AM - 10:45 AM In this webinar, we will provide an overview of the key concepts of the ITIL 4 Framework. We will discuss the major differences between ITIL V3 and ITIL 4, and provide an overview of the 'new' concepts that have been added to the new version: the key concepts of creating value with services; the ITIL 4 Service Value System (SVS) the four dimensions of Service Management the ITIL 4 guiding principles The webinar will end with a Q&A session, where participants can ask questions about ITIL concepts, the new examination and certification scheme, or any other questions related to Service Management. If you are interested in IT Service Management and have peaked a curiosity for learning more about the new ITIL 4 Framework, this webinar is the perfect opportunity for you. Note that this is a FREE webinar - you don’t have to pay for anything - join for a free educational experience! This session will cover: - 30 minutes webinar - 10 minutes Q&A More information can be retrieved in the ITIL 4 Foundation course. Presenter of this webinar: Jan-Willem Middelburg is the CEO and co-founder of Cybiant, based in Kuala Lumpur. He [...]