The Ultimate ITIL 4 FAQ

The Ultimate ITIL 4 FAQ In February 2019, AXELOS launched the new version of the global service management framework, toward ITIL 4. ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, [...]

By |2020-03-05T07:04:42+08:00March 5th, 2020|Service Management|0 Comments

What You Need To Know About The ITIL 4 Update

Introduction to the ITIL 4 Update The ITIL 4 Update is finally here! ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, Mercantil Bank an Sutter Health, have all implemented ITIL Best Practices. [...]

By |2020-05-08T14:32:24+08:00March 3rd, 2020|Service Management|0 Comments

ITIL 4 Webinar – Introduction to Key Concepts

Webinar: ITIL 4 - Introduction to Key Concepts 6 March 2020 10:00 AM - 10:45 AM In this webinar, we will provide an overview of the key concepts of the ITIL 4 Framework. We will discuss the major differences between ITIL V3 and ITIL 4, and provide an overview of the 'new' concepts that have been added to the new version: the key concepts of creating [...]

By |2020-03-10T05:14:36+08:00February 26th, 2020|Service Management, Webinar|0 Comments