The Ultimate ITIL 4 FAQ
The Ultimate ITIL 4 FAQ In February 2019, AXELOS launched the new version of the global service management framework, toward ITIL 4. ITIL (the IT Infrastructure Library) is a framework for service management that originated in the 1980s with the UK government. In the last 30 years, ITIL has grown to become the ‘de facto’ standard for service management at almost every enterprise. Globally leading service providers, such as the Walt Disney Company, Mercantil Bank an Sutter Health, have all implemented ITIL Best Practices. Read more about ITIL 4: What you need to know about the ITIL 4 Update Because we have received many questions about the implications of the ITIL update towards technology, training and certification, we have composed this 'Ultimate ITIL 4 FAQ'. In this FAQ, we will answer the most important questions about ITIL 4. The information below is a combination of the information we received from AXELOS, industry experts, as well as our own team of trainers.